TECHNICIAN

OCEANDA HR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A mobile device repair company in Singapore seeks a skilled technician to diagnose and repair various devices including iPhones and iPads. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to interact positively with customers in a busy repair environment. Responsibilities include quality control, customer inquiries, and maintaining repair tools.

Qualifications

• Excellent knowledge of customer service best practice.
• Ability to repair various mobile devices including iPhones and iPads.
• Excellent organizational skills and attention to detail.

Responsibilities

• Diagnose and repair mobile devices.
• Quality control and testing of repaired devices.
• Interact positively with customers.

Skills

Customer service best practice

Mobile device repairs

Communication skills

Attention to detail

Problem analysis techniques

Job description

Responsibilities

• Diagnose, troubleshoot and repair mobile devices;
• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;
• Able to interact positively with customers at the storefront and over the phone;
• Ability to multi-task between repairs and customer service;
• Other related duties as required;
• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;
• Strategically plan the order of operations to ensure a successful repair;
• Provide estimates and quotes;
• Glass only replacement on Samsung and iPads;
• Microscopic Board work; component replacement Hand-solder SMT components,
• remove and replace thru-hole comp without board damage,
• solder wires and cables,
• Diagnosis, troubleshoot and repair mobile devices;
• identify assembly and documents issues;Repair logic board issues from water damage.

Requirements

• Excellent knowledge of customer service best practice with previous experience;
• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;
• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;
• Willing to work flexibly and with enthusiasm;
• Excellent organizational skills;
• Good attention to detail and ability to show initiative;
• Ability to demonstrate practical troubleshooting and problem analysis techniques;
• Ability to plan and prioritize your workload without supervision;