Technical Team Lead (Security Systems, eg. CCTV, ACS, IDS, etc.)

ADEMCO (FAR EAST) PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in security systems seeks a Service Manager to oversee maintenance workflows, manage a team, and ensure high client satisfaction in Singapore. Candidates must have a Nitec diploma in Electrical/Electronic Engineering, hands-on experience with security systems, and strong communication skills. The role offers a friendly work environment and various benefits including health insurance and bonuses.

Benefits

Health Insurance

Dental Benefits

Birthday Incentive

Transport Allowance

AWS

Performance Bonus

Qualifications

• Minimum Nitec diploma in Electrical/Electronic Engineering with 3+ years experience.
• Hands-on experience in security systems is essential.
• Excellent problem-solving and communication skills required.

Responsibilities

• Oversee service and maintenance workflows for clients.
• Lead service team and manage client expectations.
• Ensure timely delivery of service commitments.

Skills

Problem Solving

Communication

Team Player

Customer Service Orientation

Technical Savvy

Education

Nitec diploma in Electrical/Electronic Engineering

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV systems

Job description

Highlights:

• Health Insurance, Dental Benefits, Birthday Incentive, Transport Allowance/Reimbursement
• AWS + Performance Bonus + Transport + HP
• Friendly environment

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Only Singaporeans may apply.
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.