Technical Support with Japanese Speaking

KANKEN TECHNO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a bilingual technical support specialist fluent in Japanese and English. The role involves assisting site managers, troubleshooting technical issues, and performing site visits. A diploma in engineering is mandatory, along with strong technical skills and an independent, self-driven attitude. Candidates should be meticulous in documentation and possess excellent customer service abilities. This position also requires regular travel to various sites and offers benefits including transport allowance and quarterly incentives.

Benefits

Transport Allowance

AWS

Variable Bonus

Attendance Allowance

Quarterly Incentive

Medical Fees

Qualifications

• Must have strong ability in handling technical issues.
• Experience in Semiconductor Fab is advantageous.
• Willing to travel daily to various sites.

Responsibilities

• Support site managers for technical issues.
• Communicate with Japan for guidance.
• Visit sites for troubleshooting and ad-hoc tasks.
• Understand and assist with CMS/SCADA systems.
• Conduct risk assessments and manage claim reports.

Skills

Fluent in Japanese

Fluent in English

Technical issue handling

Leadership

Excellent customer service skills

Education

Minimum Diploma in Engineering

Job description

Job Description

• Support site managers and site members for any technical issues relating to scrubber.
• Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site
• Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
• Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
• Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
• Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
• Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with 3rd party vendor if necessary)
• Manage claim reports issued by site managers
• Follow up claim cases, assist the communication between site manager and TS Dept. Gain information from site and answer questions raised by TS Dept
• Keep record of claim parts shipment
• Help site managers to check parts code with Japan
• Make DRE report (including DRE rate calculation)
• Risk assessment & safety related issue
• Daily & Weekly Report
• Document Translation & Email Translation
• Interpretation for meeting, training or any other company activities
• Any other ad-hoc works

Requirements

• Fluent in Japanese and English in writing and speaking.
• Minimum Diploma in Engineering.
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage
• Willing to travel daily to various sites
• Must be self-driven, energetic, resourceful, and good leadership
• Meticulous and timely in documentation
• Able to project strong, positive image of self and company
• Team player with good communication skill
• Responsible, independent with excellent customer service skill

Benefits

• Transport Allowance
• AWS
• Variable Bonus
• Attendance Allowance
• Quarterly Incentive
• Medical Fees