Technical Support (Semiconductor Industry) - KV

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading semiconductor support company in Singapore is seeking a Technical Support Specialist who speaks Japanese. The role involves assisting technical managers, handling troubleshooting tasks, and liaising with Japan HQ. Candidates should have a diploma in engineering and proficiency in both Japanese and Mandarin. Strong communication skills and a customer-oriented mindset are essential to thrive in this position, along with the willingness to travel daily to various sites.

Qualifications

• Proficiency in Japanese essential for liaising with Japan HQ.
• Mandarin speaking ability is required for client communication.
• Previous experience in Semiconductor Fab is advantageous.

Responsibilities

• Support Technical Managers on site for technical issues.
• Communicate with Japan HQ for any knowledge gaps.
• Perform risk assessments and address safety-related issues.

Skills

Japanese proficiency

Technical troubleshooting

Communication skills

Customer service

Leadership skills

Education

Diploma in Engineering

Tools

CMS/SCADA systems

CX-programmer

GP-Pro EX

Job description

Position: Technical Support (Japanese Speaking) (Semiconductor Industry) (Job ID: 19980)

Location: Bukit Batok

Technical Qualification: Basic + AWS + VB

Job Description

• Supporting Technical Managers and Site Manager for any technical issues relating to scrubber.
• When issues or questions are beyond your knowledge, communicate with Japan HQ to obtain proper answers/advice, and then provide feedback to site.
• Visiting site to join PM/CM jobs, carry out troubleshooting activities, or other ad‑hoc tasks if necessary (e.g., meeting with customer).
• Understanding CMS/SCADA system; assist site managers in settling the job or complete the job independently (cooperate directly with third‑party vendor if necessary).
• Basic knowledge of CX‑programmer; able to download/upload/verify PLC programs.
• Basic knowledge of GP‑Pro EX; able to download/upload/verify touch panel programs.
• Basic knowledge of Gas DRE testing; assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with third‑party vendor if necessary).
• Managing claim reports issued by site managers.
• Follow up claim cases, assist communication between site manager and TS Department.
• Gathering information from site and answering questions raised by TS Department.
• Keeping record of claim parts shipment.
• Assisting site managers to check parts code with Japan HQ.
• Making DRE reports (including DRE rate calculation).
• Performing risk assessment and addressing safety‑related issues.
• Investigating onsite accidents and implementing corrective measures.
• Organising activities to boost WSH awareness.
• Daily & Weekly reporting.
• Document translation & email translation.
• Interpretation for meetings, training or other company activities.
• Any other ad‑hoc work.

Job Requirements

• Diploma in Engineering.
• Proficiency in Japanese (required to liaise with Japan HQ).
• Mandarin speaking ability to communicate with clients in Mandarin‑speaking countries.
• Strong ability in handling technical issues and ability to propose and negotiate service contracts to customers.
• Experience in Semiconductor Fab and Service Audit is an advantage.
• Good understanding & knowledge of semiconductor facilities & processes is an advantage.
• Willing to travel daily to various sites.
• Must be self‑driven, energetic, resourceful, and possess good leadership.
• Meticulous and timely in documentation.
• Able to project a strong, positive image of self and company.
• Team player with good communication skills.
• Responsible, independent with excellent customer service skills.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.