Technical Support Representative (Non-Voice)

Total Shape; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company is seeking a dedicated Technical Support Representative (Non-Voice) to provide assistance via chat and email. The ideal candidate should have experience in technical support, strong problem-solving skills, and excellent written English. This fully remote position offers competitive monthly compensation and a supportive team environment.

Benefits

Fully remote role with flexible scheduling

Competitive monthly compensation

Opportunities for advancement

Qualifications

• Previous experience in technical support or customer service.
• Ability to handle multiple conversations and prioritize effectively.
• Comfortable using web-based platforms and basic troubleshooting.

Responsibilities

• Respond to customer inquiries via email and chat.
• Troubleshoot issues related to website access and subscriptions.
• Guide users with clear instructions.

Skills

Excellent written English

Problem-solving skills

Attention to detail

Multitasking

Familiarity with Zendesk, Intercom, or Freshdesk

Job description

Company Information

Company: Total Shape

Location: Remote (Work from Home)

Salary: $1,000 – $1,300 USD per month (depending on experience)

Position Overview

We’re looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech‑savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.

Responsibilities

• Respond to customer inquiries via email and chat in a professional, timely manner.
• Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts.
• Guide users through processes step‑by‑step with clear instructions.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain accurate records of support interactions.
• Contribute to the development of help center articles and internal documentation.

Requirements

• Excellent written English with a friendly, professional tone.
• Previous experience in technical support or customer service (non‑voice preferred).
• Strong problem‑solving skills and attention to detail.
• Ability to handle multiple conversations and prioritize effectively.
• Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus.
• Comfortable using and explaining web‑based platforms and basic troubleshooting steps.

Why Join Total Shape?

• Fully remote role with flexible scheduling.
• Competitive monthly compensation.
• Supportive and collaborative remote team.
• Opportunities for advancement and skills development.

Application Process

Search on Google for “Total Shape”, then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.

Once you reach the Jobs page, fill out the Google Form there and upload your CV in PDF format using the Google Form.

We will contact you if we believe you’re a good fit. If you do not receive a response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: “Position Applied For – Total Shape.”

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for. ***

We will not reply to messages sent to our social media accounts about job applications — all communications from us will only be sent via email.

If you don’t receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***