Technical Support (NOC)

CRIMSONLOGIC PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A tech company in Singapore is seeking a Technical Support for Network Operations Center (NOC) to ensure the smooth functioning of network infrastructure. The ideal candidate will monitor performance, respond to issues, and provide user support. A Diploma in IT or Computer Science is required, along with strong problem-solving and communication skills. The role involves working 24x7 in shifts and requires familiarity with Linux and Windows systems.

Qualifications

• Diploma in Information Technology, Computer Science, or related from a local Polytechnic.
• Basic knowledge in PC operations and computer networking.
• Experience in a computer operations environment.

Responsibilities

• Monitor and manage all systems, applications, and network usage.
• Troubleshoot system abnormalities and resolve problems.
• Provide technical user support for various service requests.
• Check environmental conditions for machines in the data centre.
• Maintain physical security within the data centre.

Skills

Problem-solving skills

Communication skills

Analytical skills

Teamwork

Education

Diploma in Information Technology or Computer Science

Tools

Linux operating systems

Windows

Job description

Role Purpose(s)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Key Accountabilities

• Monitoring network performance and addressing any anomalies or issues promptly
• Responding to technical inquiries and providing solutions to network-related problems

Job Responsibilities & Duties

• Operates and monitors all systems, applications, network and telecommunication line usage
• Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
• Perform and execute user service requests in accordance with QMS standard.
• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
• Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
• Day-to-day data center Physical Security Controller to maintain proper security within the data centre
• Maintains and monitors usage of storage media, stationery, etc.
• Generate inventory and statistical reports
• Must be willing to work 24x7 12hr shifts
• Any other duties as and when assigned.

Key Job Competencies

• Good analytical Skills
• Result oriented
• Good communication skills
• Teamwork

Education Requirements

Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic

Working Experience Requirements

• Basic knowledge in PC operations and computer networking.
• Experience in computer operations environment

Skills Required

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Windows and Linux Knowledge
• ITIL Foundation
• Solid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian).
• Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt).
• Familiarity with command-line tools and shell scripting.