Technical Support (Entry Level)

RV MANPOWER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading manpower agency in Singapore is seeking a motivated Technical Support to join their team. You will be the first point of contact for technical support, assisting in IT infrastructure maintenance and ensuring operations run smoothly. Ideal candidates have a diploma in IT, 1-2 years of experience, and a customer service-oriented mindset. Training and mentorship opportunities are provided, and salary will align with experience.

Benefits

On-the-job training

Mentorship from experienced professionals

Collaborative workplace culture

Qualifications

• 1-2 years’ experience in a relevant IT support role.
• Ability to travel to client locations or provide remote support.
• Able to work independently and as part of a team.

Responsibilities

• Troubleshoot hardware and software issues via on-site visits or remote access.
• Monitor and update IT support tickets.
• Assist with staff onboarding and device setup.
• Support meeting room setup, including AV equipment.

Skills

Troubleshooting hardware and software issues

Customer service orientation

Strong problem-solving skills

Good communication and interpersonal skills

Understanding of basic LAN/WAN and Active Directory

Education

NITEC / Diploma in IT or equivalent studies

Tools

MS Office

Windows OS

macOS

M365

Job description

Roles & Responsibilities

Be part of a company that champions service excellence, sustainability, and innovation. With over 30 years of industry experience and a strong culture grounded in integrity and proven best practices, we're committed to creating an environment where you are empowered to grow, take initiative, and make a real impact.

We are looking for a motivated Technical Support to join our team. In this hands‑on role you'll be the first point of contact for end‑user technical support, assisting in maintaining the company's IT infrastructure and ensuring smooth day‑to‑day operations. This is a great opportunity for someone looking to build a career in IT with exposure to a variety of technologies and real‑world troubleshooting experience.

🛠️ What You’ll Be Doing

• Troubleshoot hardware and software issues via on‑site visits or remote access.
• Monitor and update IT support tickets, ensuring timely communication and resolution.
• Escalate unresolved issues to relevant technical teams and follow up with users.
• Maintain and update the IT asset inventory.
• Assist with staff onboarding / offboarding, including account creation, device setup, and basic IT training.
• Help configure and maintain VPN access, LAN / Wi‑Fi networks, and shared printers.
• Perform PC imaging, installation, migration, and configuration tasks.
• Support meeting room setup, including AV equipment monitoring and maintenance.
• Install, configure, and maintain desktops, laptops, printers, and other IT hardware.

🧠 What We’re Looking For

• Candidate must possess either NITEC / Diploma / in IT or equivalent studies.
• 1‑2 years’ experience in relevant role in the following will be added value.
• Experience and knowledgeable on MS office, Windows OS, macOS & M365 etc.
• Understanding of basic LAN / WAN and Active Directory is beneficial.
• Ability to travel to the client’s location or provide support via remote access when needed.
• Strong problem‑solving skills and a customer service‑oriented mindset.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.

💼 What You’ll Gain

• On‑the‑job training and mentorship from experienced IT professionals.
• Exposure to a wide range of IT tools, systems, and support practices.
• A collaborative and supportive workplace culture.
• Only shortlisted applicants will be notified. Salary will be commensurate with experience and ability to perform.