Technical Support Engineer (Lighting)

TAHLIA WATERS HR CONSULTING LLP; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

A technology consulting firm in Singapore is seeking a Field Application Engineer to lead a team across the APAC region. The role involves providing technical support for lighting control systems, necessitating technical expertise and strong communication skills in English and Mandarin. Candidates should possess a degree in Electrical Engineering and a minimum of five years' experience in related fields, with project management skills being a significant advantage. Interested candidates are invited to send their CV.

Qualifications

• Minimum 5 years of technical expertise in lighting and control systems.
• Proficient in providing hands-on demonstrations of lighting control systems.
• Previous experience in projects from design to installation is beneficial.

Responsibilities

• Lead and supervise a team of Field Application Engineers.
• Provide technical support across the APAC region through various channels.
• Collaborate with sales teams and ensure smooth customer journeys.

Skills

Technical support

Team leadership

Communication (English and Mandarin)

Technical troubleshooting

Project management

Time management

Attention to detail

Education

Degree or Diploma in Electrical or Electronics Engineering

Tools

AutoCAD

Microsoft Office

Microsoft Teams

Sharepoint

Job description

The Role

• Lead and supervise a team of other Field Application Engineers across the Asia Pacific (APAC) region.
• Provide technical support to projects across APAC via email, phone call, video calls and onsite visits.
• Communicate clearly with international customers in verbal and written English and Mandarin languages.
• Work with escalation points with the global Technical Support team to drive the resolution of complex issues.
• Provide technical support and onboarding to Company’s Ecosystem partners, enabling them to effectively utilise the platform and services.
• RMA products investigation for Company’s products across APAC.
• Design, specify and provide smart lighting controls design solutions, meeting client expectations and adhering to company standards.
• Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.
• Specify Company’s wireless lighting control solutions to projects in the market.
• Work with global Specification Success team as a regional advocate for specifiers in APAC region.

What Do You Need to Have?

• Candidates must possess a Degree or Diploma in Electrical Engineering or Electronics Engineering or any related discipline.
• He/she must possess at least 5 years’ of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is added advantage.
• Proficient in providing hands‑on demonstrations and explaining technical and functional details of lighting control systems.
• Proficient in handling and troubleshooting electrical products.
• Experience with AutoCAD, Microsoft Office, Microsoft Teams and Sharepoint.
• Previous lighting or lighting‑control system project experience from design stage to installation stage. Prior working experience with electrical contractors and system integrators is a plus.
• Excellent time‑management skills and ability to independently multi‑task and prioritize work.
• Attention to detail and technical problem‑solving skills.

If you think you fulfilled the job criteria above, please send your updated CV to [e-mail]

We would love to hear from you! Please note that only shortlisted candidates will be notified.