Technical Support Engineer - Laptop (Service Centre)

Strategy Solutions Services; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technical support company in Singapore is seeking a Technical Support Engineer for their service center. The role involves providing pre-sales support, diagnosing technical issues, and creating documentation. Candidates should have at least 1 year of relevant experience and strong analytical skills. The company offers comprehensive training and a positive work environment with growth opportunities.

Benefits

Comprehensive training and development opportunities

Opportunities for advancement

Positive work environment

Qualifications

• Minimum 1 year hands-on experience required.
• Familiar with Microsoft Office applications.
• Strong problem-solving and analytical abilities.
• Proficiency in diagnosing hardware, software, and networking issues.

Responsibilities

• Provide pre-sales support and consultation.
• Diagnose and troubleshoot software and hardware issues.
• Create technical documentation and manuals.
• Support new product certifications and renewals.
• Assist with the company's Warranty Entitlement and Claim system.

Skills

Problem-solving skills

Analytical abilities

Familiarity with Microsoft Office

Diagnosing hardware issues

Diagnosing software issues

Diagnosing networking issues

Job description

Technical Support Engineer - Laptop (Service Centre)

Strategy Solutions Services – Central Singapore

Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner

Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues

Providing technical assistance for queries and issues related to computer systems, software, and hardware

Creating technical documentation and manuals to assist other team members and users

Support on new product certifications and renewals

Provide support on company’s Warranty Entitlement and Claim system

Requirements:

Min 1 year hands on experience.

Familiar with Microsoft Office applications.

Strong problem-solving and analytical abilities.

Proficiency in diagnosing hardware, software, and networking issues

What we offer

Comprehensive training and development opportunities

Opportunities for advancement and career progression

A positive and inclusive work environment that values work-life balance

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): ***@strategysolutions.com.sg

(NOTE: The following information should be Included in the Resume. Thank you)

Detailed Job Scope

Reason for Leaving for All Employments

Salary Expectation

Date of Availability

Shortlisted candidates will be notified for an interview.

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