Technical Support Engineer – Laptop & Computer Systems

StaffKing Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A reputable IT services firm in Singapore is seeking a Technical Support Engineer to provide expert troubleshooting and customer support for laptops and computer systems. The role involves diagnosing technical issues, assisting in product testing, and maintaining documentation. Candidates should have a Bachelor's degree in Computer Science or a related field, along with 3-5 years of hands-on experience. This position offers opportunities for career progression and a supportive team environment.

Benefits

Competitive salary package

Opportunities for skill development and product training

Career progression

Medical and insurance coverage

Supportive team environment

Qualifications

• 3–5 years of relevant technical support or IT hardware experience.

Responsibilities

• Respond promptly to customer support requests, providing technical advice and solutions.
• Diagnose and resolve hardware, software, and network-related issues.
• Assist in product testing and certification processes.
• Maintain and update technical manuals and documentation.
• Manage warranty entitlement and claim processes.

Skills

Analytical skills

Troubleshooting skills

Proficiency in Microsoft Office

Education

Bachelor’s Degree in Computer Science or related discipline

Job description

Technical Support Engineer – Laptop & Computer Systems

Opportunities for skill development and product training.

Career progression within a stable and reputable organization.

Medical and insurance coverage.

Supportive team environment with exposure to advanced IT products and systems.

Job Benefits

• Competitive salary package
• Opportunities for skill development and product training.
• Career progression within a stable and reputable organization.
• Medical and insurance coverage.
• Supportive team environment with exposure to advanced IT products and systems.

Job Responsibilities

• Respond promptly to customer support requests, providing technical advice and solutions.
• Diagnose and resolve hardware, software, and network-related issues effectively.
• Assist in product testing, certification processes, and renewal documentation.
• Maintain and update technical manuals and documentation for internal and external use.
• Manage warranty entitlement, claim processes, and provide related technical assistance.

Job Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline.
• At least 3–5 years of relevant technical support or IT hardware experience.
• Strong analytical and troubleshooting skills with proficiency in Microsoft Office applications.

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