Technical Support Engineer (Electronic/ Mechanical) - East

WECRUIT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a professional to support product inquiries and deliver training sessions. The ideal candidate will have a Bachelor’s degree in engineering and at least two years of relevant experience. Strong organizational, analytical, and interpersonal skills are essential for this role, focusing on enhancing customer and sales representative engagement through effective communication.

Qualifications

• 2+ years of relevant experience in a similar role.
• Ability to prioritize tasks effectively to meet deadlines.
• Skilled in conveying complex concepts clearly.

Responsibilities

• Respond to inquiries about product features and specifications.
• Conduct product application testing to assist team.
• Design and deliver training sessions on products.

Skills

Organizational skills

Active listening

Analytical mindset

Interpersonal communication

Problem-solving

Service-oriented mindset

Education

Bachelor’s degree in an engineering discipline

Job description

Responsibilities

• Respond to phone and email inquiries from sales representatives and customers regarding product features, specifications, and applications.
• Troubleshoot and resolve customer issues through phone or email support.
• Research and evaluate competitor products to support market positioning and product development strategies.
• Conduct product application testing to support sales representatives and customer needs.
• Create and maintain training materials and demonstration manuals for product education.
• Design, plan, and deliver training sessions on products, applications, and competitive insights for both new hires and existing sales staff.
• Develop and distribute key product updates and sales support materials through the company intranet and electronic newsletters.
• Collaborate with the parent company in Japan on new product launches and coordinate related activities such as developing product literature.
• Travel to customer sites and affiliates to facilitate training seminars as needed.
• Support sales representatives in customer presentations when required.
• Identify and implement process improvements to enhance departmental efficiency.
• Adhere to company and departmental policies and procedures.
• Assist the office administrator with quotation preparation and order entry.
• Perform other duties or special projects as assigned.

Requirements

• Strong ability to organize, prioritize, and manage tasks, activities, and projects to meet deadlines effectively.
• Skilled in active listening to fully understand and address inquiries or concerns.
• Strong analytical mindset, with the ability to break down complex information into core components for evaluation and understanding.
• Capable of building and maintaining positive interpersonal relationships, primarily through phone and email communication.
• Proficient in conveying complex concepts in a clear and simplified manner.
• Highly service-oriented, consistently seeking opportunities to support and assist others.
• Effective problem-solving skills, with the ability to identify challenges, analyze related data, evaluate alternatives, and implement practical solutions.
• Bachelor’s degree in an engineering discipline (e.g., Computer, Electrical, or Mechanical Engineering) and/or a minimum of 2 years of relevant experience.

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822