Technical Support Engineer [Central, 5days, Bonus]-M

Aurora; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technical support company in Singapore is seeking a Technical Support Engineer to provide technical support to customers and sales teams. The role involves troubleshooting, product testing, and conducting training sessions. Candidates should possess a diploma in Electrical/Computer Engineering and strong problem-solving skills. Fresh graduates are welcome to apply. Competitive salary and a completion bonus are offered.

Benefits

Completion bonus after 1-year contract

Qualifications

• Strong problem-solving, analytical, and communication skills.
• Able to explain complex concepts simply.
• Knowledge of logic control and communication protocols.

Responsibilities

• Respond to customer/sales inquiries on product specs & applications.
• Troubleshoot issues via phone, email, or on-site.
• Perform product testing, setup, and fine-tuning.
• Conduct post-sales training & update manuals.
• Support sales with technical explanations or presentations.

Skills

Problem-solving

Analytical skills

Communication skills

Active listening

Task prioritization

Education

Diploma in Electrical/Computer Engineering

Tools

Excel

HMI programming

SQL/MySQL

Programming (C#, Java, Python)

PLC knowledge (Keyence/Omron/Beckhoff)

Job description

Technical Support Engineer
Location: Singapore
Salary: Up to $3,200

Job Summary
Provide technical support to sales teams and customers by offering accurate product information, troubleshooting issues, and conducting application testing. Deliver on-site support, post-sales training, and assist in documentation. Strong communication and problem-solving skills are essential.

Key Responsibilities

• Respond to customer/sales inquiries on product specs & applications
• Troubleshoot issues via phone, email, or on-site
• Perform product testing, setup, and fine-tuning
• Conduct post-sales training & update manuals
• Support sales with technical explanations or presentations
• Identify improvement areas for better efficiency
• Follow company policies and perform other assigned duties

Requirements

• Diploma in Electrical/Computer Engineering
• Strong problem-solving, analytical, and communication skills
• Good active listening & task prioritization
• Able to explain complex concepts simply
• Knowledge of logic control, Excel, and communication protocols (Serial, Modbus TCP, Ethernet, EIP)
• Familiar with HMI programming

Good to Have

• Experience with sensors, actuators, stepper/servo motors
• SQL/MySQL knowledge
• Programming (C#, Java, Python)
• PLC knowledge (Keyence/Omron/Beckhoff)

Additional Info

• Open to male/female
• Less than 3 years experience; fresh grads welcome
• 1-month completion bonus after 1-year contract

EA: Aurora Asia (EA21C0671 | R1105153)