Technical Support Engineer

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading provider of geospatial solutions in Singapore is seeking a Technical Support Engineer to deliver high-quality support and training to clients. Candidates should hold a degree in Land Surveying with 1-3 years of experience. Responsibilities include troubleshooting technical issues and conducting product training sessions. This role requires strong technical skills, communication, and willingness to travel for client support.

Qualifications

• 1–3 years of relevant experience in land surveying or technical support.
• Ability to analyse and resolve technical issues efficiently.
• Willingness to travel for client support.

Responsibilities

• Provide technical support to clients experiencing product issues.
• Conduct training sessions for proper equipment operation.
• Coordinate with internal teams for troubleshooting.

Skills

Technical aptitude

Communication skills

Problem-solving

Customer engagement

Team collaboration

Education

Degree in Land Surveying or relevant discipline

Job description

Our client is a leading provider of geospatial and surveying technology solutions. They are seeking a Technical Support Engineer who can deliver high-quality technical support and training to clients while assisting with hardware-related issues both on-site and offsite. This role is ideal for candidates with a strong foundation in land surveying and a passion for helping users adopt and troubleshoot advanced surveying technologies.

Key Responsibilities

Client Support & Troubleshooting

• Provide timely on-site, phone, and online technical support to clients experiencing product or software issues.
• Diagnose, analyse, and resolve technical problems related to surveying equipment, geospatial tools, and related hardware.
• Work closely with the workshop/technical department to investigate and resolve hardware issues encountered by clients.

Training & Customer Enablement

• Conduct product training sessions for clients to ensure proper operation and understanding of surveying and geospatial equipment.
• Prepare training materials and user guides where needed.

Technical Assistance & Coordination

• Support internal teams with technical insights, testing, and troubleshooting.
• Coordinate with vendors, suppliers, or internal specialists to elevate complex technical issues.

Requirements

• Degree in Land Surveying or relevant discipline.
• Preferably 1–3 years of relevant experience in land surveying, geospatial technology, technical support, or related fields.
• Strong technical aptitude with the ability to analyse, troubleshoot, and resolve issues efficiently.
• Good communication skills and confidence in engaging with customers.
• Team player with a positive working attitude, able to work independently when required.
• Willingness to travel on-site for client support when needed.

Working Location: Kaki Bukit

Working Hours: Mon- Fri 9am- 6pm

To apply, kindly click APPLY NOW to submit your latest CV in Microsoft Words.

We regret that only shortlisted candidates will be notified.

SATT

EA Registration No.: R1219605

EA License No.: 25C2695