Technical Support / Deployment Specialist

Ailytics Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech start-up specializing in AI solutions in Singapore is seeking a Technical Support / Deployment Specialist. In this role, you will be responsible for delivering and installing hardware for AI solutions, ensuring customer satisfaction through technical support and troubleshooting. Requirements include a Class 3 driving license and solid interpersonal skills. This is a unique opportunity to impact AI and safety significantly.

Qualifications

• A Class 3 driving license and at least 1 year of driving experience.
• Prior experience with IP and Subnet.
• Prior experience with BIOS and Windows Setup.
• Prior experience with IP Cameras and troubleshooting is a great bonus.

Responsibilities

• Deliver, install, and connect hardware to customer camera systems.
• Trouble and resolve technical issues to ensure customer satisfaction.
• Provide support for web dashboard and mobile applications.

Skills

Good communication

Interpersonal skills

Problem-solving

Tools

IP Cameras

Windows Setup

Subnet

Job description

Technical Support / Deployment Specialist

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

Our Deployment Specialists are responsible for the physical delivery and installation of hardware for our AI solutions. This role is based in Singapore and will require a valid Singapore driving license.

What You Will Be Doing

• Deliver, install, and connect our hardware to customer camera systems.
• Trouble and resolve any technical issues to ensure customer satisfaction.
• Provide comprehensive support for our web dashboard and mobile applications; including user account creation, site creation, and troubleshooting.
• Work collaboratively with internal teams for any customer escalations and to enhance the overall customer experience.
• Provide constructive product feedback and on-the-ground suggestions to our technology team.
• Contribute to the documentation of operational processes, blueprints, and best practices as the team evolves.

Our Ideal Requirements

• A Class 3 driving license and at least 1 year of driving experience.
• Good communication, interpersonal, and problem-solving skills
• Prior experience with IP and Subnet.
• Prior experience with BIOS, and Windows Setup.
• Prior experience with IP Cameras and troubleshooting would be a great bonus.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We’re a startup that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you.