Technical Support Consultant - Singapore

Plaud; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading tech company in Singapore is looking for a Technical Support Specialist to troubleshoot issues, assist customers, and liaise with product teams. Candidates should have 1-5 years' experience in technical or customer support, preferably with CRM systems like Zendesk. This role offers a dynamic environment in a fast-paced tech startup.

Qualifications

• 1-5 years in technical/customer support in SaaS or hardware-related industries.
• Ability to independently diagnose product-related issues.
• Experience with CRM and ticketing systems.

Responsibilities

• Troubleshoot escalated issues including hardware faults and account errors.
• Liaise with product and R&D teams for issue resolution and feedback.
• Support FAQ, knowledge base, and tool updates for self-help.

Skills

Technical support

Customer support

Problem diagnosis

CRM experience

Tools

Zendesk

Job description

What You Will Do

• Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
• Liaise with product and R&D teams for issue resolution and feedback
• Participate in technical QA audits and identify improvement opportunities
• Guide BPO Tier 1 agents on standard tech cases
• Support FAQ, knowledge base, and tool updates for self-help

What we are looking for

Minimum Qualifications

• 1-5 years in technical/customer support in SaaS or hardware-related industries
• Ability to independently diagnose product-related issues
• CRM and ticketing system experience (Zendesk preferred)

Preferred Qualifications

• Management or mentoring experience is a plus
• Familiar with all operations of Zendesk; configuration experience is a plus
• Have experience working in a fast paced tech startup

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.