Technical Support Advisor Philippines Customer Service 28-October-2026

TDCX; Singapore; Hybrid; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical

World-class facilities

Flexible work arrangements

Learning & development

Mentoring from experts

Global awards

Job summary

TDCX, a Singapore-headquartered global BPO, seeks customer support professionals to engage with customers, troubleshoot technical issues, and deliver high-quality service using our support tools. You will collaborate with teams to resolve queries, learn continuously, and contribute to customer satisfaction across markets.

Ideal candidates hold a Diploma or higher, with strong English and local language skills, and demonstrate time management, multitasking, and excellent communication.

Qualifications

• Requires at least a diploma or higher in any field.
• Fresh graduates welcome to apply.
• Strong time management and multitasking abilities.
• Excellent verbal and written English, and local market language where applicable.

Responsibilities

• Respond to customer inquiries promptly using our support system.
• Engage with customers in high-quality, empathetic 1:1 discussions and troubleshoot when needed.
• Use proprietary and external tools to identify and resolve issues.
• Provide feedback to improve tools, resources, and guidelines.
• Understand project backend operations and expand technical knowledge.
• Assist in continual improvement of the quality management system.

Skills

Communication skills

Empathy

Active listening

Phone etiquette

English proficiency

Education

Diploma or higher

Bachelor's degree

Postgraduate degree

Tools

CRM tools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responds and addresses customers` problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.
• Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc).
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .