Technical Support Advisor Philippines Customer Service 2-November-2026

TDCX; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Global company with awards

Job summary

TDCX, Inc. is seeking a Customer Support professional in Singapore. You will respond to customers, troubleshoot issues, and provide empathetic 1:1 assistance using our support tools.

The role emphasizes strong communication, multitasking, and keen problem-solving abilities in a fast-pacedBPO environment. Fresh graduates are welcome; a diploma or higher is preferred. The company offers comprehensive medical coverage, flexible work arrangements, and pathways for learning and career growth as part

Qualifications

• Diploma or higher is required or preferred.
• 2 years of related experience is preferred; fresh graduates welcome.
• Strong communication skills in English and local market language.
• Excellent time management and multitasking abilities.
• Good listening skills and empathetic communication with customers.

Responsibilities

• Responds and addresses customers' problems in a timely manner using the support system.
• Maintains high-quality, engaging, and empathetic 1:1 discussions with customers and troubleshoots issues.
• Uses proprietary and external tools to identify and resolve inquiries.
• Provides feedback to improve tools, resources, procedures and guidelines.
• Understands the project backend operations to support customers effectively.
• Continuously expands technical knowledge to better assist customers.
• Performs other duties as assigned to support quality management at TDCX.

Skills

Strong communication

Time management

Multitasking

Empathy & active listening

Phone etiquette

Education

Diploma or higher

Bachelor's degree (preferred)

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responds and addresses customers` problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.
• Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc).
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .