Technical Services Lead

Cardinal Health Singapore 225 Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A medical device company in Singapore is seeking a Technical Service Lead to enhance operational and technical capabilities for APAC and EMEA regions. The role includes providing customer support, managing vendor relationships, and ensuring compliance with company policies. Candidates should have a Bachelor's degree, experience in training delivery, and proficiency in MS Office. Strong analytical, communication, and stakeholder management skills are essential for success in this dynamic environment.

Qualifications

• 4-8 years of experience in relevant field preferred.
• Exceptional attention to detail and planning skills.
• Prior experience in delivering training.

Responsibilities

• Provide customer and distributor technical support for APAC and EMEA.
• Manage vendor technical support and compliance training.
• Build key relationships with regional technical support teams.

Skills

Proactive

Planning and organizational skills

Analytical skills

Communication skills

Interpersonal skills

Stakeholder management

Time management

Software Automation knowledge

Education

Bachelor's degree in related field

Master's degree in related field

Tools

MS Office (Word, Excel, PowerPoint)

Job description

SUMMARY OF THE JOB:

The Technical Service Lead is responsible to build and lead the operational and technical capabilities required to support continued growth of the APAC region whilst also supporting the EMEA region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Customer Support for Star Asia and ANZ
• Provide Distributor Technical Support and APAC and EMEA
• 3rd Party S & R Vendor Management
• Complete all planned Technical, Quality and Compliance training within the defined deadlines.
• Perform complaints investigation following established procedures as required.
• Plan and implement training as a saleable option. Deliver both online and classroom curriculum to Distributors and 3rd Party Vendors
• Support the sales, the marketing, the logistics and the quality department with technical issues.
• Maintain effective procedures, records, transactional data and prepare reports.
• Ensure compliance with all relevant company policies by internal team, contract, and 3rd party resources.
• Build key relationships with the country service & repair leadership and technical support teams to leverage our network of expertise across the region.
• Build key relationships within the global technical support business unit teams to address issues and learn about important changes that will impact the portfolio and support requirements.
• Manage IQ, PQ and CMP activities for NPI and qualifications
• Manage S & R project related activities
• Spare parts forecasting and inventory management
• May be required as an extended team member within the Global Service Operations & Commercial Councils as an SME on a project specific basis from time to time.

EDUCATION/TRAINING AND/OR EXPERIENCE:

• 4-8 years of experience, preferred
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Bachelor's degree in related field, or equivalent work experience
• Masters in related field, or equivalent work experience

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND CERTIFICATIONS/LICENSES:

• Proactive and able to work in a fast-paced change environment managing competing priorities.
• Attention to detail, exceptional planning and organizational skills.
• Excellent analytical and problem-solving skills.
• Excellent communication and interpersonal skills, ability to work with diverse groups internally and externally.
• Stakeholder management skills.
• Prior experience in delivery of training
• Time Management skills.
• Knowledge of Software Automation is desired.