Technical Service Manager (Singapore)

SHIMADZU SINGAPORE PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading analytical instrumentation company in Singapore seeks a Service Manager to oversee Service Business P&L management, drive service marketing initiatives, and lead a skilled team. The ideal candidate will have extensive experience in the industry, strong customer service skills, and a background in managing operational excellence. Applicants with a diploma or degree in engineering and relevant certifications will be prioritized.

Qualifications

• Over 4 years in managing Service Business P&L.
• Over 8 years in Analytical Instrumentation/Service Engineering Industry.
• Internal Auditor certification for ISO 9001:2015 and/or GDPMD is desirable.

Responsibilities

• Management and periodic reporting of Service Business P&L.
• Drive service marketing initiatives for growth.
• Ensure operational excellence and service quality.
• Maintain customer relationships for repeat business.
• Monitor client complaints and improve service.

Skills

Multi-tasking

Business acumen

Creative marketing strategies

Customer service

Team management

Analytical skills

Education

Diploma/degree in electronics/mechanical/chemical engineering or science discipline

Job description

The Role

The ideal candidate is an individual who thrives in a fast-paced environment and is skilled in multi-tasking. He/she is able to focus on achieving organizational goals and lead a team of highly skilled frontline technical service staff to deliver excellent customer service. The candidate should also possess excellent business acumen and a flair for creative marketing strategies.

The Responsibilities

• Management and periodic reporting of Service Business P&L.
• Collaborate with Regional Aftermarkets Recurring Business Team.
• Drive service marketing initiatives and ensure Recurring Service Sales achieve inorganic and organic growth target.
• Effectively manages team members to ensure service quality and operational excellence improvement tasks are being carried out.
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
• Assists with or performs administrative and quality management system tasks.
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations.
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
• Oversees team members performing inspections and preparing reports to ensure highest quality of work.

The Requirements

• More than four years of Service Business P&L management.
• More than eight years in Analytical Instrumentation / Service Engineering Industry.
• Diploma/degree in electronics/mechanical/chemical engineering or science discipline.
• Internal Auditor certification for ISO 9001:2015 and /or GDPMD is desirable but not essential.

We regret that only shortlisted candidates will be contacted.