Technical Service Manager – Healthcare / Biomedical Equipment | Up to $7k | Kaki Bukit [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in healthcare tech is seeking a Service Manager in Singapore. You will lead and mentor the Service Team, oversee daily operations, and drive service excellence in healthcare equipment servicing. Ideal candidates should have a diploma or degree in Engineering or a relevant discipline, with at least 5 years of experience in the field. The role involves strong technical capabilities and excellent customer relationship management.

Qualifications

• Minimum 5 years of service experience in healthcare equipment or medical devices.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of medical device servicing.

Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance.
• Oversee daily service operations including preventive and corrective maintenance.
• Plan and allocate service manpower effectively to meet operational needs.
• Ensure accuracy of service documentation and reports.
• Drive service excellence through quality improvements and compliance.
• Build and maintain strong customer relationships.
• Monitor performance indicators such as response times and service quality.
• Manage inventory of spare parts and tools.

Skills

Service management

Technical training

Customer relationship management

Process improvement

Education

Diploma/Degree in Engineering or relevant technical discipline

Job description

• Working days: Monday - Friday 9am - 6pm
• Salary: $5,500 - $7,000
• Location : Kaki Bukit

Job Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service.
• Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home-care environments.
• Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations.
• Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards.
• Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies.
• Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement.
• Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution.
• Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management.
• Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines.
• Collaborate cross-functionally with regional service management, logistics, sales, and technical teams to support business objectives.
• Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability.
• Lead technical training sessions and ensure continuous upskilling of the service team.

Job Requirements

• Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering, or relevant technical discipline.
• Minimum 5 years of service experience in healthcare equipment, medical devices, or related technical field, with at least 2 years in a supervisory or managerial role.
• Strong understanding of medical device servicing, including smart bed connectivity, IT network integration, HL7/Epic systems, and data integration to EMR/EHR platforms.