Technical Sales Support Engineer

SWTS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading engineering firm in Singapore seeks a Sales Support Engineer. This role assists the sales team by managing customer inquiries, assessing technical requirements, and coordinating arrangements post-sale. The ideal candidate will possess a diploma in engineering, strong knowledge in rotating equipment, and 3-5 years of relevant experience. Proficiency in technical drawing software and Microsoft Office is essential. Join us to support our sales efforts and ensure customer satisfaction through effective technical support.

Qualifications

• Diploma in engineering required, additional qualifications in Sales or Business Administration are a plus.
• 3–5 years of experience in a Sales Support or Technical Support role.
• Proven ability to manage technical inquiries and support sales effectively.

Responsibilities

• Prepare and present technical information to support sales efforts.
• Assist in creating proposals, quotations, and technical documents.
• Act as a liaison between customers and internal teams for technical issues.
• Follow up with customers post-sale to ensure satisfaction.

Skills

Technical knowledge in rotating equipment

Proficiency in Microsoft Office Suite

Ability to work independently

Excellent communication skills

Experience in troubleshooting technical issues

Education

Diploma in engineering (Mechanical, Electronics)

Tools

AutoCAD

Job description

Job Descriptions:

The Sales Support Engineer is responsible for assisting the sales team by managing initial customer inquiries, assessing technical requirements, and coordinating necessary arrangements to advance sales opportunities. Acting as the first point of contact for potential customers, this role ensures timely and accurate responses to technical inquiries. After a sale is confirmed, the Sales Support Engineer is also involved in coordinating job arrangements, including technical specifications, resource allocation, and scheduling, to ensure seamless execution and customer satisfaction.

• Prepare and present technical information to support the sales team’s efforts.
• Assist in the creation of proposals, quotations, and technical documents.
• Address technical questions and clarify in‑house capabilities for potential customers.
• Collaborate with internal teams to ensure accurate and timely information is available for proposals or quotations.
• Coordinate site visits or technical meetings as required.
• Manage technical aspects of job arrangements once a sale is confirmed.
• Ensure proper resource allocation, scheduling, and communication of technical requirements to relevant teams.
• Act as a liaison between the customer and internal teams to resolve technical, logistic issues promptly.
• Follow up with customers post‑sale to ensure satisfaction and address any technical concerns.
• Identify opportunities for additional sales or service enhancements.

Requirements:

• Technical Institute or Diploma in engineering (Mechanical, Electronics, or related field)
• Additional qualifications in Sales or Business Administration are a plus.
• Key knowledge in rotating equipment
• Familiarity with petrochemical, marine, oil and gas industry practice
• Knowledge of technical drawing software like AutoCAD
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and manage multiple projects simultaneously
• 3–5 years of experience in a Sales Support, Technical Support, or Pre‑Sales Engineer role.
• Proven track record in managing technical inquiries and supporting sales teams effectively.
• Demonstrated ability to interact with customers directly and manage technical discussions.
• Experience in conducting product demonstrations and presentations to customers.
• Proven ability to troubleshoot and resolve technical issues efficiently.
• Experience in identifying process improvements to enhance sales and technical support workflows