Technical program manager

AFL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A company in the telecommunications sector located in Singapore is seeking a Project Coordinator to manage customer accounts and support solution delivery. The ideal candidate should possess a Bachelor’s degree in Engineering or IT, along with 1–3 years of relevant experience in project coordination or customer support. Strong communication skills, an analytical mindset, and the ability to adapt to changing customer needs are essential for this role. This position offers opportunities for professional growth and the chance to work in a collaborative environment.

Qualifications

• Fluent in English with cross-cultural communication skills.
• 1–3 years of experience in project coordination or customer support.
• Basic understanding of project management tools.

Responsibilities

• Assist in managing customer accounts and ensuring smooth communication.
• Support technical solution delivery with engineering teams.
• Track project progress and maintain timelines.
• Provide timely support for customer inquiries.

Skills

Communication skills

Analytical mindset

Project management principles

Customer support experience

Ability to learn quickly

Education

Bachelor's degree in Engineering or IT

Job description

Responsibilities

• Account Support: Assist in managing MTDC and other Colo customer accounts, ensuring smooth communication and coordination.
• Solution Engineering Assistance: Support technical solution delivery in collaboration with internal engineering teams.
• Project Coordination: Track project progress, maintain timelines, and elevate issues promptly to ensure milestones are met.
• Customer Interaction: Act as a secondary point of contact for customer inquiries, providing timely support and maintaining satisfaction.

Requirements

• Bachelor’s degree in Engineering, Information Technology, or related field preferred.
• 1–3 years of experience in project coordination or customer support; exposure to IT or telecom industry is a plus.
• Strong communication skills to build trust and maintain positive relationships with customers and internal teams.
• Basic understanding of project management principles and tools.
• Ability to learn quickly and adapt to changing customer needs and technical environments.
• Analytical mindset with attention to detail for tracking progress and preparing reports.
• Fluent in English; capable of cross‑cultural communication.