Technical Operations Manager

Singapore Telecommunications Limited; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A major telecommunications company in Singapore seeks a Senior Technical Operations & Project Manager. In this role, you will oversee the deployment and operationalization of key cloud services, ensuring seamless project execution and incident management. Candidates should possess strong project management certifications and experience in telecom technologies. You will collaborate closely with various teams and maintain project documentation, while driving customer satisfaction and monitoring service efficiency. This position demands excellent communication skills and agility in operations.

Qualifications

• Certifications in Operations and Project Management necessary.
• Familiarity with hypervisors like VMware and OpenStack.
• Experience in an agile working environment highly valued.

Responsibilities

• Lead deployment and operationalization of platform services.
• Develop project plans ensuring timely completion.
• Coordinate cross-functional teams effectively.

Skills

Project Management

Incident Management

Cross-functional Collaboration

Communication Skills

Education

Operations & Project Management Certifications (PMP, CPM, ITIL)

Tools

VMware ESXi

Fortinet

Linux

Job description

We are seeking a highly experienced Senior Technical Operations & Project Manager to join our Software and Infrastructure team within the Enterprise Platforms product group. In this role, you will lead the deployment, and operationalization of the Singtel Telco Edge Cloud, GPU Private Cloud, and associated platform services. You will collaborate closely with cross‑functional development, product, business, and architecture teams to drive end‑to‑end platform deployment and post‑deployment incident handling.

Technical Operations

• Develop and maintain an incident response plan outlining procedures for handling various types of incidents.
• Ensure all tickets are resolved by the Operations team within the agreed SLA to customers.
• Assess and prioritize incidents based on severity and impact. Initiate appropriate response actions according to the incident response plan.
• Maintain detailed records of incidents, including their nature, impact, and resolution. Use incident data for post‑incident analysis and reporting.
• Conduct thorough post‑incident reviews to identify root causes and preventive measures. Share lessons learned with relevant teams and stakeholders.
• Monitor and enhance customer satisfaction by ensuring smooth and efficient operations. Address customer complaints and issues promptly. Monthly operations meeting with customers and incident SLA report submission.

Technical Project Management

• Develop and execute project plans, ensuring timely and successful completion of telco edge cloud projects.
• Define project scope, objectives, deliverables, and timelines.
• Coordinate with cross‑functional teams to allocate resources and tasks effectively.
• Possess a deep understanding of telecom technologies, networks, and infrastructure. Stay updated on industry trends, standards, and emerging technologies relevant to telecom projects.
• Identify potential risks and challenges associated with private edge cloud deployments and operations. Develop risk mitigation strategies and contingency plans.
• Communicate with internal and external stakeholders, including executives, project team members, vendors, and clients. Provide regular project updates and reports, ensuring transparency and alignment with organizational goals.
• Maintain comprehensive project documentation, including plans, schedules, reports, and technical specifications.

Requirements

• Operations & Project Management Certifications: PMP, CPM, ITIL.
• Hypervisors: VMware ESXi, OpenStack, KVM, Nutanix (any 2).
• Switches and firewalls: Fortinet, Cisco, Juniper or similar.
• Servers: Rack‑mount servers, HCI, Blade servers.
• Networking: BGP, OSPF, VXLAN, and L2/L3 networking concepts.
• Operating Systems: Linux.
• Experience working in an agile environment.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across various cross‑functional teams and groups.