Technical Operations Lead: Data Pipelines & Travel Data

International SOS group; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Job summary

International SOS group in Singapore is seeking a Technical Operations Lead to oversee client data operations, ETL pipelines, and data quality. You will lead a cross-functional team, coordinate with clients and technology partners, and ensure reliable data processing and system performance.

The role requires AWS experience, SQL Server expertise, and strong analytical and communication skills, with travel as needed to support engagements.

Qualifications

• A Bachelor's degree or higher in Computer Science, Information Technology, Data Analytics, Software Engineering, or a closely related discipline is required.
• A minimum of 5 years’ professional experience in client data operations, technical service delivery, or data management within a high-demand environment.
• Proven expertise of at least 5 years working with SQL Server environments, including advanced skills in data transformation, ETL process design, and comprehensive reporting solutions.

Responsibilities

• Lead and manage comprehensive client data operations including data ingestion, complex transformations, validation routines, and robust reconciliation processes.
• Ensure all client data is processed and delivered according to stringent SLAs with uncompromising quality standards.
• Utilise analytical tools to monitor operational workflows, promptly identifying and mitigating risks, bottlenecks, and discrepancies.
• Oversee incident management processes, including escalation procedures, root cause investigations, and the implementation of corrective action plans.
• Develop and maintain detailed documentation of data workflows, transformation rules, system configurations, and operational protocols.
• Conduct advanced data analysis and mining to support transactional lifecycle reviews and continuous service improvement.

Skills

SQL Server

ETL design

AWS cloud

Data analytics

Leadership

Stakeholder management

API integration

XML/CSV data formats

RESTful services

Communication

Education

Bachelor's degree in CS/IT/Data Analytics/SE

Tools

SSIS

T-SQL

Jira

Confluence

Salesforce

Job description

International SOS group in Singapore is seeking a Technical Operations Lead to oversee client data operations, ETL pipelines, and data quality. You will lead a cross-functional team, coordinate with clients and technology partners, and ensure reliable data processing and system performance.

The role requires AWS experience, SQL Server expertise, and strong analytical and communication skills, with travel as needed to support engagements.