Technical Manager (Cybersecurity/Network) #IJF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Technical Support Manager to lead a team of engineers. You will oversee presales and post-sales support operations, ensuring effective service delivery in cybersecurity solutions. The ideal candidate will have 5-8 years of relevant experience, with a strong focus on team leadership and customer satisfaction. This role offers opportunities for professional growth in a collaborative environment.

Qualifications

• Minimum of 5-8 years of experience in cybersecurity and network performance.
• At least 3-5 years of experience in a managerial position.
• Certifications in advanced cybersecurity or networking recommended.

Responsibilities

• Lead and manage presales and post-sales support teams.
• Develop strategies to improve efficiency and effectiveness.
• Act as primary escalation point for customer issues.

Skills

Strong understanding of cybersecurity products and technologies

Leadership and team management

Customer relationship management

Cybersecurity certifications

Education

Bachelor’s or Master’s degree in related field

Job description

Job Responsibilities

• Lead, mentor, and manage a team of presales engineers, post-sales support engineers, and maintenance engineers.
• Performing resource planning for the Technical Team to support the business on existing product portfolio and newly onboarded product brands.
• Overseeing the Technical Team development and evaluating team performance metrics
• Set clear goals, monitor performance, and provide regular coaching to team members.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Develop and implement strategies to improve the efficiency and effectiveness of presales, post-sales, and maintenance support services.
• Identify and implement tools, technologies, and processes to enhance team productivity and customer satisfaction.
• Stay updated on industry trends, emerging threats, and advancements in cybersecurity technologies and network performance solutions.
• Ensure the successful implementation and deployment of cybersecurity and network performance and monitoring solutions for customers.
• Act as the primary escalation point for complex customer issues and ensure timely resolution.
• Build and maintain strong relationships with key customers to drive satisfaction and retention.
• Any other adhoc duties as assigned.

Job Requirements

• Bachelor’s or Master’s degree in Cybersecurity, Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 5-8 years of experience in cybersecurity and network performance and monitoring solutions in managing presales, post-sales delivery and maintenance teams in a technical support environment.
• At least 3-5 years of experience in a leadership or managerial position.
• Strong understanding of cybersecurity products, technologies, and industry standards (e.g., firewalls, EDR, NDR, DLP, etc.) and networking concepts (e.g., TCP/IP, SNMP, NetFlow, SD-WAN, etc.).
• Certifications in advanced cybersecurity or networking (e.g., CISSP, CCSP, CCSM, CCNP, CCIE)
• Knowledge of ITIL or other service management frameworks.

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.