Technical Lead – Day 2 Service Operations

ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in Singapore is looking for an experienced Technical Lead to provide oversight for Day 2 service operations. The ideal candidate will have over 7 years in IT infrastructure and cloud operations, with at least 3 years in a technical leadership role. Responsibilities include managing service operations, architecting cloud solutions, and ensuring governance and compliance. Strong mentoring and collaboration skills are essential.

Qualifications

• 7+ years in IT infrastructure and cloud operations.
• At least 3 years in a technical leadership role.
• Proficient in cloud governance and automation.

Responsibilities

• Provide leadership for Day 2 service operations.
• Architect and maintain secure cloud platforms.
• Establish governance frameworks and policies.

Skills

Technical leadership

Cloud architecture

Governance and compliance

Incident management

Mentoring technical teams

Tools

AWS

Azure

VMware

Hyper-V

Ansible

Job description

Overview

Experienced Technical Lead to provide technical leadership and oversight for Day 2 service operations. The role will focus on ensuring operational stability, continuous improvement, and alignment with enterprise architectural standards. This position requires a blend of hands-on expertise in cloud and data centre infrastructure, strong governance and compliance awareness, and the ability to mentor technical teams while collaborating with cross-functional stakeholders.

Key Responsibilities

Technical Leadership & Day 2 Operations:

• Provide leadership and guidance for ongoing support and service operations, ensuring high availability, performance, and resilience.
• Act as a key escalation point for critical incidents, problem management, and complex technical challenges.
• Mentor and develop engineering teams across multiple service areas (cloud, infrastructure, security).

Cloud Architecture & Infrastructure:

• Architect, design, and maintain secure and scalable cloud platforms (AWS, Azure, hybrid) that align with compliance, governance, and performance standards.
• Drive implementation, maintenance, and operations of solution platforms, ensuring they meet business and security requirements.
• Support migration projects (on-prem to cloud, physical to virtual) and optimize hybrid infrastructure performance.

Governance, Compliance & Security:

• Establish, review, and refine governance frameworks and policies for cloud usage.
• Support vulnerability assessments, remediation, and platform security hardening across environments.
• Ensure operational processes, SOPs, and documentation align with compliance and audit requirements.

Innovation & Continuous Improvement:

• Identify, evaluate, and recommend new tools/technologies to improve efficiency, resilience, and cost effectiveness.
• Lead initiatives to enhance service delivery, streamline operations, and adopt cloud best practices.
• Collaborate with stakeholders to translate business requirements into technical solutions and implementation plans.

Qualifications

• Experience: 7+ years in IT infrastructure, data centre operations, cloud/hybrid platforms, and service management; with at least 3 years in a technical leadership role.
• Cloud Expertise: Proven experience with AWS and/or Azure, including cloud governance, automation (e.g., Ansible), and hybrid cloud solutions.
• Infrastructure & Virtualization: Strong background in VMware, Hyper-V, storage (DAS, NAS, SAN), and networking (DNS, DHCP, VLAN, DMZ).
• Security & Compliance: Knowledge of IT governance, security frameworks, vulnerability management, and audit processes.
• Leadership & Management: Skilled in incident management, BAU operations, project planning, vendor management, and SLA adherence.
• Technical Skills: Hands-on experience in Linux/Windows server management, backup/recovery solutions, and migrations (P2V, cloud).
• Soft Skills: Excellent communication, stakeholder collaboration, and ability to lead and mentor high-performing teams.