Technical Lead

Private Advertiser; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading managed services provider in Singapore is seeking a motivated Technical Lead to guide a team of IT specialists. The successful candidate will develop strategies for managed services, lead technical teams, and ensure high-quality service delivery. Responsibilities include designing solutions, implementing strategies, and managing projects to exceed client expectations. Strong experience in IT infrastructure, cloud platforms (AWS, Azure), and effective leadership are essential for this role.

Qualifications

• Minimum 5 years of experience in technical leadership.
• Proven track record in leading technical teams and managing service delivery.
• Strong understanding of IT security best practices.

Responsibilities

• Develop and execute technical strategies for managed services.
• Lead and mentor a technical team to ensure high-quality service.
• Collaborate with vendors to integrate new technologies.

Skills

Leadership in technical teams

Hands-on experience in IT infrastructure

Strong troubleshooting skills

Cloud platforms expertise (AWS, Azure)

Endpoint management proficiency

Automation and process optimization

Education

Bachelor’s degree in Computer Science, IT, or related field

Relevant professional certifications (AWS, Azure, ITIL, PMP)

Job description

We are looking for a skilled and motivated Technical Lead to join our team. In this role, you will guide a team of IT specialists, system administrators, and network engineers in delivering managed endpoint services, SaaS applications, and infrastructure solutions. Working closely with the Project Manager, you will play a pivotal role in ensuring the success of IT projects, maintaining service excellence, and driving client satisfaction.

Key Responsibilities

• Develop and execute technical strategies for managed services, including endpoints, SaaS applications, and IT infrastructure.
• Lead, mentor, and inspire a technical team to ensure high‑quality service delivery and continuous professional growth.
• Design, implement, and oversee technical solutions tailored to client requirements.
• Serve as the primary escalation point for resolving complex technical issues.
• Collaborate with third‑party vendors to integrate innovative technologies into service offerings.
• Identify opportunities for process improvements and drive automation initiatives to enhance efficiency.
• Manage technical projects, ensuring timely delivery, scope adherence, and quality standards.
• Maintain up‑to‑date technical documentation, standards, and best practices.
• Oversee IT infrastructure and security measures, ensuring reliability, compliance, and risk mitigation.
• Act as a trusted technical advisor to clients, proactively addressing their needs and exceeding expectations.

Experience & Qualifications

• Minimum 5 years of experience in technical leadership, preferably in managed services or IT infrastructure.
• Proven track record in leading technical teams and managing end‑to‑end service delivery.
• Hands‑on experience designing and implementing solutions for endpoints, cloud services, and IT infrastructure.
• Strong troubleshooting skills with experience handling complex technical escalations.

Technical Skills

• Expertise in cloud platforms such as AWS and Azure, and infrastructure management.
• Proficiency with endpoint management tools and software deployment solutions.
• Experience with automation, process optimization, and workflow improvement tools.
• Solid understanding of networking, virtualization, and IT security best practices.

Soft Skills

• Excellent leadership and team management abilities.
• Strong communication skills with the ability to convey technical concepts to non‑technical stakeholders.
• Effective multitasking and project management capabilities.
• Analytical, solution‑oriented mindset with a strong focus on client satisfaction.

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant professional certifications (e.g., AWS, Azure, ITIL, PMP) are a plus.