Technical Help Desk & Field Troubleshooter — 24/7 Support

KONE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global leader in the elevator and escalator industry seeks a Technical Help Desk Specialist in Singapore. You will provide remote technical support, oversee daily team operations, and ensure adherence to quality standards. Candidates should have a diploma in engineering, strong IT literacy, and a customer service mindset. This role offers opportunities for career progression and a vibrant work environment.

Benefits

Career progression opportunities

Comprehensive learning and development programs

Engaging total reward elements

Qualifications

• Specialist diploma in engineering or a related field is required.
• Knowledge of KONE and/or non-KONE products is a plus.
• Flexibility and willingness to travel are essential.

Responsibilities

• Provide remote technical support for maintenance technicians.
• Create quality reports and manage daily operation KPIs.
• Monitor and lead team performance, allocating daily work.

Skills

IT literacy

Customer service mindset

Specialist knowledge of KONE and/or non-KONE products

Flexibility

Willing to travel

Education

Diploma in Engineering or other relevant field

Job description

A global leader in the elevator and escalator industry seeks a Technical Help Desk Specialist in Singapore. You will provide remote technical support, oversee daily team operations, and ensure adherence to quality standards. Candidates should have a diploma in engineering, strong IT literacy, and a customer service mindset. This role offers opportunities for career progression and a vibrant work environment.