Technical Engineer

Dynamic Link Solutions; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A technology solutions firm in Singapore is seeking an experienced IT support technician to provide on-site technical support and ensure minimal downtime for customers. The ideal candidate possesses a Bachelor's degree in IT or related fields and 3-5 years of experience in network and security roles. Responsibilities include troubleshooting various hardware and software issues and coordinating with internal IT teams. The position requires availability during office hours and ad-hoc support during weekends.

Qualifications

• 3-5+ years of experience in network and security roles.
• Availability for ad-hoc support during weekends or public holidays.

Responsibilities

• Provide on-site technical support for HQ and retail store operations.
• Troubleshoot and resolve hardware, software, and network issues.
• Coordinate with the customer's internal IT team for escalations.

Skills

Level 1 & 2 Support

Troubleshooting hardware and software issues

Customer communication

Education

Bachelor’s degree in computer science or related field

Tools

POSIFLEX POS Terminal

D365 POS system

Cisco Switch

Job description

Job Description & Requirements

At Dynamic Link Solutions, our commitment to customer service and breadth of experience and knowledge enables us to better secure customers’ environments, helping them enhance their overall IT infrastructure, security, and support.

Key Responsibilities

• Level 1 & 2 Support
• Provide on-site technical support for HQ and retail store operations – HQ address as stated above, and 22 retail stores within Singapore
• Troubleshoot and resolve hardware, software, and network issues – Hardware: POSIFLEX POS Terminal, Zebra mobile computing devices, Zebra RFID device, HP Laptops, Dell Laptop, Fujitsu printer, Biometrics device, Cisco Switch, Dell AP, Zebra barcode scanners, Cash drawers, Denso scanner, HP MFP. Software: D365 POS system, Office 365, SAP, RSH Scanning DCS, Nike NBY printing system, Biometrics system, RunnerAPP, Clarity, MIM, Stocktake app.
• Coordinate with the customer's internal IT team for escalations and project support
• Ensure minimal downtime and prompt resolution of IT-related incidents

Requirements

• Full-time on-site presence 9 am to 6 pm (office hours)
• Ad-hoc support, including standby availability during store operation hours (10:00 AM to 10:00 PM)
• Availability for ad-hoc support during weekends or public holidays (if applicable)

Qualifications

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field, or equivalent experience.
• 3-5+ years of experience in network and security roles.
• Industry-recognized certifications are preferred (Certified in Cybersecurity, Mimecast Gateway Professional, Azure Solutions Architect Expert, Azure Administrator Associate, Azure Network Engineer Associate, Dynamics 365 Fundamentals [CRM & ERP], CCNA, CCDA, Cisco Meraki Solutions, CISSP, CEH).
• Experience managing a customer environment.