Technical Engineer

DYNAMIC LINK SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A technology solutions provider in Singapore seeks an experienced Level 1 & 2 Support Technician. This role involves providing on-site technical support, troubleshooting hardware and software issues, and ensuring minimal downtime for operations. The ideal candidate holds a relevant bachelor's degree and has 3-5+ years of network and security experience. Industry certifications are a plus. Candidates must be available during office hours and for ad-hoc weekend support.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or equivalent.
• 3-5+ years of experience in network and security roles.
• Industry-recognized certifications are preferred.

Responsibilities

• Provide on-site technical support for operations.
• Troubleshoot hardware, software, and network issues.
• Ensure minimal downtime and prompt resolution.

Skills

Technical support

Troubleshooting

Customer environment management

Network security

Education

Bachelor's degree in computer science or related field

Tools

D365 POS system

Office 365

SAP

Cisco Switch

HP Laptops

Zebra mobile devices

Job description

Job Description & Requirements

At Dynamic Link Solutions, our commitment to customer service and breadth of experience and knowledge enables us to better secure customers’ environments, helping them enhance their overall IT infrastructure, security, and support.

Key Responsibilities

Level 1 & 2 Support

• Provide on-site technical support for HQ and retail store operations – HQ address as stated above, and 22 retail stores within Singapore
• Troubleshoot and resolve hardware, software, and network issues – Hardware: POSIFLEX POS Terminal, Zebra mobile computing devices, Zebra RFID device, HP Laptops, Dell Laptop, Fujitsu printer, Biometrics device, Cisco Switch, Dell AP, Zebra barcode scanners, Cash drawers, Denso scanner, HP MFP. Software: D365 POS system, Office 365, SAP, RSH Scanning DCS, Nike NBY printing system, Biometrics system, RunnerAPP, Clarity, MIM, Stocktake app.
• Coordinate with the customer's internal IT team for escalations and project support
• Ensure minimal downtime and prompt resolution of IT-related incidents

Requirements

• Full-time on-site presence 9 am to 6 pm (office hours)
• Ad-hoc support, including standby availability during store operation hours (10:00 AM to 10:00 PM)
• Availability for ad-hoc support during weekends or public holidays (if applicable)

Qualifications

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field, or equivalent experience.
• 3-5+ years of experience in network and security roles.
• Industry-recognized certifications are preferred (Certified in Cybersecurity, Mimecast Gateway Professional, Azure Solutions Architect Expert, Azure Administrator Associate, Azure Network Engineer Associate, Dynamics 365 Fundamentals [CRM & ERP], CCNA, CCDA, Cisco Meraki Solutions, CISSP, CEH).
• Experience managing a customer environment.