Technical Consultant

GALILEO ASIA, LLC (Singapore Branch); Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading travel technology firm in Singapore is seeking a Technical Consultant to deliver API-driven solutions and optimize integrations. The ideal candidate has strong expertise in SOAP and JSON APIs, excellent communication skills, and is fluent in Mandarin and English. This role offers career growth in a dynamic industry and opportunities to collaborate with key customers.

Qualifications

• Must have strong understanding of SOAP and JSON-based APIs.
• Excellent communication skills and fluency in Mandarin and English.
• Ability to analyze and troubleshoot API transaction flows.

Responsibilities

• Provide expert consulting on API integration strategies.
• Act as the primary technical spokesperson for API-related discussions.
• Partner with Account Management and product teams to align technical solutions.

Skills

Strong understanding of SOAP and JSON-based APIs

Good understanding of GDS workflows and OTA integration models

Ability to analyze and troubleshoot booking and API transaction flows

Excellent communication and client-facing skills

Fluent in Mandarin and English

Tools

GDS platforms

API investigation tools

Job description

We have an exciting opportunity for a Technical Consultant to join our APAC team. Reporting to the Head of Consulting (APAC), this role will work closely with key customers delivering API-driven solutions and optimize integrations, ensuring seamless connectivity and enhanced booking workflows.

Career Growth & Impact

This role offers the opportunity to become a trusted technical advisor in the travel technology space, influencing API adoption strategies across APAC. You'll gain exposure to next-gen API solutions, and work closely with industry leaders - positioning yourself for future roles in solution architecture, product strategy, or technical leadership.

Main Accountabilities

• API Consulting & Optimization
  • Provide expert consulting on API integration strategies, focusing on SOAP and JSON-based APIs.
  • Analyze API performance and recommend optimization opportunities to improve efficiency and reliability.
  • Guide customers on best practices for API usage to maximize booking success and minimize errors.
• GDS & Industry Expertise
  • Demonstrate a strong understanding of how GDS systems interact with partners via APIs.
  • Advise customers on optimizing booking workflows and leveraging GDS capabilities.
  • Support initiatives related to NDC and evolving distribution standards.
• Customer Engagement & Leadership
  • Act as the primary technical spokesperson for API-related discussions with customers.
  • Lead Bookability (sell failure) investigations, coordinating between customers and engineering teams to ensure timely resolution.
  • Deliver technical workshops and training sessions to enhance customer capabilities.
• Collaboration
  • Partner with Account Management, Global consulting and Product teams to align technical solutions with business objectives.
  • Provide feedback to product teams on API and GDS enhancements based on customer needs.

Knowledge, Skills & Experience

• Must-Have
  • Strong understanding of SOAP and JSON-based APIs.
  • Good understanding of GDS workflows and OTA integration models.
  • Ability to analyze and troubleshoot booking and API transaction flows.
  • Excellent communication and client-facing skills.
  • Fluent in Mandarin (speaking and writing) and English.
• Nice-to-Have
  • Experience with GDS platforms.
  • Knowledge of NDC (New Distribution Capability).
  • Familiarity with API investigation tools and development experience.

Context

• Expected to meet with key customers in support of objectives and goals for the region.
• Domestic and/or international travel will be required on occasion. Potentially up to 20% of time.