Technical Consultant

Travelport; Singapore; Remote; SGD 70,000 - 90,000; Full time

Job summary

A technology company specializing in travel solutions is seeking a Technical Consultant to deliver API-driven solutions and optimize integrations. This role involves working closely with customers, guiding them on API strategies, and ensuring seamless connectivity in booking workflows. Successful candidates will have a strong understanding of SOAP/JSON APIs, excellent communication skills, and fluency in Mandarin and English. Competitive salary and benefits offered.

Benefits

Participation in bonus program

Comprehensive benefits program

Generous paid time off policy

Hybrid working model

Annual volunteer day off

Qualifications

• Strong understanding of SOAP and JSON-based APIs.
• Good understanding of GDS workflows and OTA integration models.
• Ability to analyze and troubleshoot booking and API transaction flows.
• Fluent in Mandarin (speaking and writing) and English.

Responsibilities

• Provide expert consulting on API integration strategies.
• Analyze API performance and recommend optimizations.
• Act as the primary technical spokesperson for API discussions.
• Lead investigations to ensure timely resolution.

Skills

SOAP and JSON-based APIs

GDS workflows and OTA integration models

Analyze and troubleshoot booking flows

Excellent communication skills

Fluent in Mandarin and English

Experience with GDS platforms

Knowledge of NDC

API investigation tools familiarity

Job description

TECHNICAL CONSULTANT | API | SINGAPORE OR HONG KONG-REMOTE

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings -- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a TECHNICAL CONSULTANT. Search for #lifeatTravelport on LinkedIn and hear from our amazing team.

How you’ll make an impact :

We have an exciting opportunity for a Technical Consultant to join our APAC team. Reporting to the Head of Consulting (APAC), this role will work closely with key customers delivering API-driven solutions and optimize integrations, ensuring seamless connectivity and enhanced booking workflows.

Your role in action :

• API Consulting & Optimization
• Provide expert consulting on API integration strategies, focusing on SOAP and JSON-based APIs.
• Analyze API performance and recommend optimization opportunities to improve efficiency and reliability.
• Guide customers on best practices for API usage to maximize booking success and minimize errors.
• GDS & Industry Expertise
• Demonstrate a strong understanding of how GDS systems interact with partners via APIs.
• Advise customers on optimizing booking workflows and leveraging GDS capabilities.
• Support initiatives related to NDC and evolving distribution standards.
• Customer Engagement & Leadership
• Act as the primary technical spokesperson for API-related discussions with customers.
• Lead Bookability (sell failure) investigations, coordinating between customers and engineering teams to ensure timely resolution.
• Deliver technical workshops and training sessions to enhance customer capabilities.
• Collaboration
• Partner with Account Management, Global consulting and Product teams to align technical solutions with business objectives.
• Provide feedback to product teams on API and GDS enhancements based on customer needs.

Could this be you?

• Strong understanding of SOAP and JSON-based APIs.
• Good understanding of GDS workflows and OTA integration models.
• Ability to analyze and troubleshoot booking and API transaction flows.
• Excellent communication and client-facing skills.
• Fluent in Mandarin (speaking and writing) and English.
• Experience with GDS platforms.
• Knowledge of NDC (New Distribution Capability).
• Familiarity with API investigation tools and development experience.

Discover why our teams love working here :

We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, employer paid Disability and Basic Life Insurance, Voluntary life options, a competitive 401(k) match, as well as many other voluntary benefits to fit your specific needs. We make health and wellness a priority and offer a generous paid time off policy, hybrid working model, as well as contributing to our communities with an annual volunteer day off. We also offer a New Child leave policy, where the birthing parent receives 16 weeks of paid time off, and the non‑birthing parent receives 8.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

Search for #lifeattravelport for our employee stories on LinkedIn!

Your journey at Travelport starts here.

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.