Technical Associate (Customer Service)

Makino; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading manufacturing company in Singapore is looking for a Service Engineer to install and commission CNC machines. The ideal candidate will have a Diploma in Mechanical or Mechatronics Engineering and at least 2 years of field experience, including strong electrical troubleshooting skills. This role includes traveling for client support and maintaining a good relationship with customers.

Qualifications

• Minimum 2 years of experience in the related field as Service Engineer.
• Strong electrical troubleshooting experience is an added advantage.
• Ability to travel for client support and project assistance.

Responsibilities

• Provide installation and commissioning of machining centres or EDM machines.
• Conduct pre-installation and post-installation assistance.
• Provide field service support and troubleshoot machines.

Skills

Electrical troubleshooting

MS Office proficiency

Good communication

Time management

Education

Diploma in Mechanical / Mechatronics Engineering

Job description

Key Responsibilities

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
• Conduct pre-installation assistance to customer as well as post installation visit and check up.
• Provide field service support and troubleshooting to the machines for local & overseas customers
• Responds to customer complaints and Perform scheduled and un-scheduled service support.
• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
• Prepare complete service reports and details on daily service job and customer correspondence
• Educate customers on basic maintenance & technical support of machine tool for customer's benefits
• Properly document, label, and return all defective parts resulting from service and repair
• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
• Ensure all tools and equipment provided is kept safe, and secure.
• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
• Provide technical support to other Field Service engineers in the field.
• Develop and maintain relationship with customers
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• Minimum Diploma in Mechanical / Mechatronics Engineering or related field.
• At least 2 years experience in the related field as Service Engineer preferably in the installation & service of CNC machines.
• Strong electrical trouble shooting experience is an added advantage
• Good in MS Office and general computer knowledge
• Passion on Field Service
• Good Communication & Interpersonal skills
• Strong time management skill
• Ability to travel to clients on standby weekends / night
• Able to travel from time to time for project & regional support, and willing to travel overseas.