Technical Account Manager SASE (Security Access Service Edge)

CHECK POINT HOLDING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global cybersecurity leader based in Singapore is seeking an experienced Technical Account Manager to oversee the management of Secure Service Edge projects. This role involves strong technical skills, leading customer relationships and ensuring successful implementation and product adoption. Ideal candidates will have extensive experience in technical account management and a solid understanding of cybersecurity solutions.

Benefits

Award-winning company culture

Opportunities for career growth

Qualifications

• At least 10 years of experience as Technical Account Manager or relevant support roles.
• Strong problem-solving skills and technical orientation.
• Good understanding of Cyber Security, networking, and Firewalls.

Responsibilities

• Manage end-to-end Secure Service Edge projects.
• Provide technical expertise during onboarding and ongoing processes.
• Act as a liaison between sales, product, and R&D teams.

Skills

Technical account management

Customer success engineering

Problem-solving

Technical-oriented communication

Tools

Salesforce

Linux systems

Job description

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real‑time needs and providing our cutting‑edge technologies and services to an ever‑growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the world’s best companies for 2024. We've also earned a spot on the Forbes list of the world’s best places to work for five consecutive years (2020‑2024) and recognized as one of the world’s top female‑friendly companies. If you're passionate about making the world a safer place and want to be part of an award‑winning company culture, we invite you to join us.

About the Role

Check Point is seeking an experienced Technical Account Manager to join our rapidly expanding Secure Service Edge business. Responsible for end‑to‑end management of Secure Service Edge projects, from technical POCs, through onboarding and ongoing, primarily focused on implementation, product adoption and training while managing technical relationships with our customers.

We are looking for a Technical Account Manager with excellent technical skills and intuition, with a “can‑do” approach.

We strive to be super professional, creative and passionate but most importantly — customer‑centric. This is a key technical customer management role in which you will own the implementation, adoption and long‑term technical relationship with our growing customer base.

You’ll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use‑cases and expansion opportunities.

Requirements

• At least 10 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2‑T3), Professional Services/Technical Project Management for a networking‑related solution (Cyber Security, Firewalls, VPN, networking, etc.)
• Ability to interact effectively and deliver technical concepts to technical and non‑technical personnel alike
• Provide guidance on technical and strategic aspects of customer engagements.
• Strong problem‑solving skills and a great technical orientation to resolve issues
• Provide technical expertise and support during onboarding and ongoing process.
• Independent and self‑motivated, proactive approach while owning the processes end‑to‑end
• Work closely with product management and engineering teams to relay customer feedback and influence product development.
• Attention to detail, highly organized, with an absolute focus on quality of result
• Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting – an advantage
• Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.

Desired Background

• Possess a deep understanding of the company's products and solutions.
• Proven experience in matrix management.
• International experience is requested.
• Strong technical acumen with the ability to understand and communicate complex technical concepts.
• Proven experience in presenting products and solutions
• +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
• Salesforce experience – an advantage
• Good understanding of Secure Service Edge and SASE solutions – an advantage
• Outstanding interpersonal and communication skills.
• Demonstrated success in collaborating with cross‑functional teams.
• Strategic thinking and problem‑solving abilities.
• Experience in a customer‑facing role, preferably in a Professional Services organization.
• Ability to travel as required.