Technical Account Manager, ES - CN-AWS

Amazon; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading cloud solutions provider in Singapore seeks an experienced Technical Account Manager. This role involves serving as a key technical advisor for enterprise-level customers, requiring 5+ years of experience and bilingual proficiency in English and Mandarin. Ideal candidates will have expertise in cloud services and a strong focus on customer engagement. The position offers flexible working arrangements and the opportunity to work with diverse technologies.

Benefits

Inclusive culture

Mentorship and career growth opportunities

Flexible working arrangements

Qualifications

• 5+ years of experience in design/implementation/operations/consulting with distributed applications.
• 5+ years of technical engineering experience.
• Experience with troubleshooting across technical domains.

Responsibilities

• Act as a single point of contact for Enterprise Support customers.
• Provide detailed reviews of service disruptions and operational performance.
• Champion customer requirements within AWS.

Skills

Bilingual in English and Mandarin

Technical troubleshooting in cloud services

Customer engagement

Education

Bachelor's Degree in Engineering or related field

Tools

AWS services

GenAI

ML

Job description

Job ID: 3114464 | Amazon Web Services Singapore Private Limited

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

Role Overview

As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role; it offers you the opportunity to serve as the primary technical advisor and “voice of the customer” for organizations ranging from start-ups to Fortune 500 enterprises.

Key Responsibilities

• Act as a single point of contact to Enterprise Support customers
• Make recommendations on how new AWS offerings fit in the company strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed pre‑launch planning
• Champion and advocate for customer requirements within AWS (e.g., feature request)
• Participate in customer‑requested meetings (onsite or via phone)
• Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work with leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure customer issues are resolved expediently
• Be available in non‑business hours to handle urgent issues

This position involves extensive collaboration with customers from the Greater China Region; native proficiency in Mandarin Chinese is required.

Basic Qualifications

• 5+ years of experience in design/implementation/operations/consulting with distributed applications
• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
• Bilingual in English and Mandarin

Preferred Qualifications

• Experience in internal enterprise or external customer‑facing environment as a technical lead
• Experience as a technical lead, internally or externally, in a customer‑facing role
• Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision‑makers
• Master’s Degree or PhD in Engineering or a related STEM field
• Background in a 24×7 operational services or support environment
• Hands‑on experience with AWS services and/or other cloud offerings

Accommodation & Accessibility

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Posted: November 12, 2025 (Updated about 1 hour ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.