Tech Support (Security System)

INNOTEC SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a technician with experience in network troubleshooting and technical support. The ideal candidate will have a background in the Security/CCTV industry and the ability to work under pressure. AI proficiency and bilingualism in English and Mandarin are required. This role involves overseeing commissioning and maintenance of security systems, ensuring projects meet client satisfaction and standards.

Qualifications

• Minimum 3 years of related working experience in Security / CCTV industry.
• Must be proficient in using AI tools such as ChatGPT and Copilot.
• Experience in router setup and configuration.

Responsibilities

• Perform basic network troubleshooting.
• Support the service team on equipment commissioning and maintenance.
• Deliver projects according to schedule and standards.

Skills

Network troubleshooting

Technical support

CCTV systems

Bilingual in English and Mandarin

IP network-based video surveillance

Education

O Levels, Diploma or Degree in IT Networking / Electronics & Electrical / IT Engineering / Computer Science / Telecommunication Engineering

Job description

Responsibilities

• Perform basic network troubleshooting
• Supports the service team on the commissioning, preventive maintenance and testing of equipment as well as to provide continual technical support to customers
• Develop and design surveillance or network system with project leader
• Deliver projects according to schedule, client’s satisfaction and installation standards
• Carry out testing and commissioning of CCTV, Access Control, Intercom, Fire Alarm, AV, Public Address and other Security & Communication systems
• Provide support to Project Team on the implementation of new projects
• To troubleshoot any technical problems and provide support to users
• Analyse equipment failures to determine cause and recommend/take corrective actions
• Provide support to projects during DLP period to ensure all rectification works are completed before handover

Requirements

• O Levels, Diploma or Degree in IT Networking / Electronics & Electrical / IT Engineering / Computer Science / Telecommunication Engineering
• Minimum 3 years of related working experience in Security / CCTV industry
• Must be provision in using AI such as ChatGPT and Copilot to enhance productivity and solve work problems
• Experience in IP network-based video surveillance, door access control and intrusion system design and setup
• Experience in router setup and configuration
• A good team player, independent and able to work under pressure
• Bilingual in English and Mandarin to liaise with mandarin speaking associates
• Able to handle stress; Love challenging tasks
• Love to explore new technologies