Tech Assist Associate

Macquarie Bank Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global financial services group in Singapore is seeking a motivated individual to join their Tech Assist team. This role involves acting as the first point of contact for technology support, delivering customer-focused services, and providing training on various technology platforms. Ideal candidates will possess strong problem-solving skills and a passion for technology, with experience in supporting Microsoft and Apple tech. The company offers numerous benefits and promotes a diverse, equitable, and inclusive workplace.

Benefits

Wellbeing leave days

Paid parental leave

Paid volunteer leave

Flexible working arrangements

Reimbursement for home office equipment

Qualifications

• Enthusiastic and motivated individual who enjoys solving problems.
• A passion for technology with a proactive mindset.
• Experience supporting Microsoft and Apple technologies.

Responsibilities

• Act as the first point of contact for technology inquiries.
• Deliver customer-focused service and training on technology platforms.
• Own technology requests and problems to ensure positive outcomes.

Skills

Problem-solving

Customer engagement

Excellent communication skills

Experience with Microsoft technologies

Experience with Apple technologies

Tools

Windows

MacOS

iOS

Office 365

InTune

Video Conference technologies

Job description

Where will a career at Macquarie take you?

Join our Tech Assist team, who deliver and support technology solutions for all businesses in our Singapore office. As a member of Tech Assist, you will be the face of technology to our businesses for all services and platforms.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kindsुओ of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will deliver a customer focused service experience, provide training and education on Macquarie’s technology platforms. You will own technology problems and requests to deliver positive outcomes for the business.

• Enthusiastic and motivated individual who enjoys solving problems and engaging with their customers
• A passion for technology, with a keen curiosity and proactive mindset
• Excellent written and verbal communication skills
• Experience supporting Microsoft and Apple technologies (Windows/MacOS, iOS, Office 365, InTune), with the ability to support and troubleshoot issues
• Experience working with or supporting Video Conference / Audio Visual technologies would be an advantage.

We love hearing from anyone inspired to build a better future with us. If you’re excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day and 5 additional paid Flexi-Leave days per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave per annum and donation matching
• Option to purchase additional annual leave
• Benefits and initiatives to support your physical, psychological and financial wellbeing including comprehensive medical and life insurance cover and additional flexible wellbeingbd credits
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio‑economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.