Team Manager

TELE-CENTRE SERVICES PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A customer service firm in Singapore is seeking a Team Manager/Team Lead to guide a dedicated team. Responsibilities include mentoring Customer Care Officers, conducting training, and enhancing operational efficiency through data analytics. Candidates should have at least 2 years of supervisory experience in contact centers, a passion for excellent service, and proficiency in relevant software tools. Join us for competitive compensation and a supportive work environment.

Benefits

Competitive compensation

Ongoing training

Supportive work environment

Qualifications

• Minimum 2 years in a supervisory or managerial role in a contact center or customer service environment.
• Passion for delivering exceptional customer service and coaching teams.
• Ability to leverage data analytics for decision-making.

Responsibilities

• Guide and mentor a team of Customer Care Officers to foster excellence.
• Conduct training and monitor performance for continuous improvement.
• Generate reports and analyze metrics to drive team success.

Skills

Customer service excellence

Team leadership

Microsoft Office proficiency

Data analytics

Conflict resolution

Tools

Contact center platforms

Case management systems

Job description

Job Description

We are looking for a dynamic and customer-centric individual to join our call center team as a Team Manager / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities

• Guide and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence
• Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed
• Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success
• Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards
• Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement
• Lead buzz sessions, huddles, and regular check-ins to foster a positive team environment and align the team with strategic objectives

Requirements

• Minimum 2 years in a supervisory or managerial role within a contact center, customer service, or healthcare environment
• Passion for delivering exceptional service, coaching teams, and driving performance
• Proficiency in Microsoft Office, contact center platforms, and case management systems, with the ability to leverage data analytics for decision-making
• Analytical mindset with a solution-oriented approach, capable of handling escalations and collaborating with stakeholders
• Skilled in identifying inefficiencies and implementing data-driven improvements to enhance operations
• Thrives in structured, compliance-driven environments with high customer interaction

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [e-mail]