Team Leader — Guest Experience

Vlocker Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Singapore is seeking a Team Leader for Guest Experience to oversee operations and ensure exceptional service. The candidate will manage a team, handle guest interactions, and ensure compliance with policies. Strong leadership, organizational skills, and proficiency in technology are essential for this role.

Qualifications

• Proven leadership in operations or guest services.
• Strong organizational and communication skills.
• Hands-on approach and willingness to lead by example.

Responsibilities

• Manage the Singapore VLocker team, fostering a positive work environment.
• Ensure smooth locker operations, including rostering and issue resolution.
• Train team members in customer service and technical skills.

Skills

Leadership

Organizational skills

Communication skills

Tech-savvy

Customer service experience

Tools

Mobile apps

Microsoft Office

Windows applications

Job description

As the Team Leader for Guest Experience, you will be the driving force behind the success of our Singapore operations. You'll lead a team of Guest Experience Specialists and IT Support Locker Maintenance, ensuring smooth daily operations, exceptional guest service, and compliance with all policies and procedures. You'll also be the go-to escalation point for operational issues and play a key role in training, rostering and performance management.

Key Responsibilities:

Lead and Motivate: Manage the Singapore VLocker team, fostering a positive productive work environment.

Operational Oversight: Ensure smooth locker operations, including rostering, scheduling, maintenance and issue resolution.

Staff Development: Train team members in customer service and technical skills, develop a capable 2IC for coverage.

Performance Management: Address staff issues through coaching, and disciplinary actions. Enforce uniform and conduct standards.

Inventory and Maintenance: Oversee stock levels, spare parts, and timely locker repairs using VLocker systems.

Cash Handling and Finance: Ensure secure payment processing, manage reimbursements, and enforce financial policies.

Payroll and Reporting: Keep payroll within budget, approve timesheets on time, and submit regular operational reports.

Collaboration: Work closely with RWS Guest Services and internal teams to ensure seamless guest experience.

System Proficiency: Use mobile apps, rostering tools, and Microsoft office to manage operations effectively.

What We’re Looking For:

Proven leadership in operations or guest services.

Strong organizational and communication skills.

Tech‑savvy with mobile apps, Microsoft Office, and Windows application.

Ability to manage rosters, budgets, and performance metrics.

Hands‑on approach and willingness to lead by example.

Why Join Us?

At VLocker, we’re redefining convenience and guest experience through smart locker technology. Join a team that values innovation, teamwork, and excellence in service delivery.

Ready to lead the charge in guest experience?

Apply now and be part of something extraordinary.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Guest Experience Worker?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?
• Are you available to work on weekends or public holidays?