Team Leader

DSV SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an Operations Supervisor to lead 'white glove' deliveries, manage a team, and ensure compliance with safety protocols. The ideal candidate should possess strong critical thinking, problem-solving, and interpersonal skills, with the ability to thrive in a collaborative environment. This role emphasizes process improvement and timely project completion.

Qualifications

• Strong critical thinking, analytical, and problem-solving skills.
• Good mix of business and systems knowledge.
• Excellent interpersonal and communication skills, both verbal and written (English); fluency in other Asian languages is a plus.
• Team player with a good working attitude and ability to learn quickly.
• Keen eye for process improvement.

Responsibilities

• Lead and supervise all aspects of deliveries, ensuring proper handling of sensitive IT equipment.
• Manage and mentor a team of technicians, ensuring accountability and safety.
• Act as a liaison between operations team and clients, providing updates and ensuring compliance.
• Enforce safety protocols and conduct safety checks on-site.
• Manage project timelines to ensure on-time delivery and analyze performance metrics.

Skills

Critical thinking

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Ability to learn quickly

Process improvement

Job description

1. Operational Oversight & Execution

• Lead and supervise all aspects of "white glove" deliveries, including the loading, transit, unloading, and precision placement of sensitive IT equipment (e.g., servers, racks, networking gear).
• Conduct pre-delivery briefings and on‑site risk assessments to identify potential issues and ensure all necessary equipment and protocols are in place.
• Act as the primary point of contact on‑site, managing the end‑to‑end process and troubleshooting any operational challenges in real‑time.
• Ensure all standard operating procedures (SOPs) are followed to maintain the integrity and security of the cargo throughout the entire process.

2. Team Management & Leadership

• Lead, mentor, and motivate a team of white glove technicians and assistants, fostering a culture of accountability, professionalism, and safety.
• Create and manage daily schedules and task assignments for the team, ensuring optimal resource allocation for each project.
• Conduct regular performance reviews and provide constructive feedback to team members to support their professional development.
• Ensure the team is properly trained on all relevant safety protocols, equipment handling, and client‑specific requirements.

3. Communication & Stakeholder Management

• Serve as the main liaison with the "Control Tower" or central operations team, providing timely and accurate updates on project status, delays, and completion milestones.
• Manage communication and coordination with the data center operators and client representatives on‑site, ensuring a smooth handoff and adherence to all facility rules and regulations.
• Provide clear and concise communication regarding estimated times of arrival (ETAs) and project timelines to all relevant parties.
• Accurately complete and submit all required documentation, including delivery reports, incident reports, and timesheets.

4. Safety & Compliance

• Uphold and enforce all safety protocols, including the use of appropriate Personal Protective Equipment (PPE), safe lifting techniques, and clean‑room procedures.
• Ensure the team is fully compliant with the data center's safety and access protocols at all times.
• Conduct on‑site safety checks and lead a proactive approach to hazard identification and risk mitigation.
• Act as the immediate first responder for any on‑site incidents, coordinating with the safety manager and following established emergency procedures.

5. Timeliness & Performance

• Proactively manage all project timelines to ensure on‑time delivery and completion, minimizing any potential for service‑level agreement (SLA) breaches.
• Analyze and report on team performance metrics, including on‑time delivery rates and incident frequency, to identify areas for improvement.

Skills Required

• Strong critical thinking, analytical and problem‑solving skills
• Good mix of business and systems knowledge
• Excellent interpersonal and communication skills, both verbal and written (English); fluency in other Asian languages a plus
• Team player with a good working attitude and the ability to learn quickly
• Keen eye for process improvement