Team Lead/Supervisor Customer Engineer (Thermal)

VERTIV (SINGAPORE) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is looking for a Team Lead/Supervisor Customer Engineer (Thermal) to manage a team of Thermal CEs. The role involves ensuring high-quality service delivery, fostering customer relationships, and maintaining operational effectiveness. Candidates should possess significant experience with thermal products and a strong ability to lead and mentor a team effectively.

Qualifications

• 8 years or above field experience with thermal products.
• 3 years and above in managing a team of engineers.
• Good technical knowledge in data centre/M&E/critical environment.
• Strong business acumen with commitment to exceed customer satisfaction.
• Good written and oral communication skills.

Responsibilities

• Lead and manage a team of Thermal CEs to ensure high-quality service.
• Participate in troubleshooting activities with technical support and engineers.
• Support the Service Operations Manager in planning and organizing matters.
• Manage relationships with clients and report complaints promptly.

Skills

Field experience with thermal products

Team management

Technical knowledge in data centre

Operations management

Business acumen

Communication skills

Relationship building

Time management

Job description

Position: Team Lead/Supervisor Customer Engineer (Thermal)

Vertiv is seeking a Team Lead/Supervisor to manage a team of Thermal CEs, ensuring the company meets its commitments and delivers high-quality service to customers. The role involves leading and guiding the Thermal Team to foster long-term customer relationships, adopting an analytical and professional approach, driving operational effectiveness, and striving for win-win solutions whenever possible.

Field Activities

• Carry out Testing & Commissioning, Preventive Maintenance and Time & Material activities in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
• Provide technical support and mentorship to field engineers and work closely with technical Support team to address product issues.
• Participate and lead the troubleshooting activities together with technical support team, field engineers and third-party vendors.
• Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.

Safety

• Take all necessary steps to ensure OH&S requirements are adhered to.
• Ensure adequate PPE, tools and calibrated instruments is provided to team engineers.
• Report all incidents on time

Team Management

• Support the Service Operations Manager and Thermal Team Manager in planning, scheduling and organizing departmental matters.
• Participate and contribute to the training, supervision, appraisal, motivation and development of the team engineers for continual improvement and optimized performance.
• Ensure job debriefing is promptly done by team engineers and team OKR is continuously monitored and met.
• Work hand-in-hand with project management team to assign resources for testing & commissioning activities.

Client Management

• Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
• Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
• At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner.

Requirements

• 8 years or above field experience with thermal products like CRAC, AHU, Thermal Wall etc, preferably in data centre environment.
• 3 years and above in managing team of engineers.
• Good technical knowledge in data centre/M&E/critical environment
• Good understanding in operations management.
• Strong business acumen with high level of commitment to meet and exceed customer satisfaction and demands
• Good written, oral communication and presentation skills, with experience working with people across different culture and background
• Good relationship building and management skills with the ability to foster long-term relationships (with internal teams, external partners)
• Self-motivated and work on own initiative; good team player
• Action- and results-orientated with a passion for success
• Aggressive in planning for and achieving targets
• Good time management skills.