Team Lead, Customer Success

Arta Finance; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A technology-driven finance company in Singapore seeks a Customer Success Leader to drive customer retention and satisfaction. You will manage a team, develop strategies for growth, and build executive relationships. Ideal candidates will have extensive experience in customer success programs and a passion for helping people. Competitive benefits package with robust health insurance and parental leave.

Benefits

Robust health insurance

20 weeks of parental leave

15 days PTO annually

Qualifications

• 3+ years of experience leading a customer facing team.
• 13+ years of experience developing and launching Customer Success programs.
• Exceptional organizational, operational and analytical skills.

Responsibilities

• Defining and executing customer success goals.
• Hiring and supporting a customer service team.
• Building executive level relationships with customers.
• Reporting quarterly performance metrics.

Skills

Customer success leadership

Organizational leadership

Analytical skills

Communication skills

Experience in fraud and AML

Job description

About Arta

At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering‑on‑magical technology. We are driven by the opportunity to apply deep tech to help people enjoy more successful financial lives. And we believe we can have fun doing it. If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought that must be a better way to set and work toward your goals, we want to hear from you.

What You Will Do

• Defining, strategizing, and executing on customer success goals, with a focus on reducing customer churn, driving customer value, and increasing customer retention and satisfaction
• Assisting in hiring, managing and supporting a team of strategic customer service personnel to ensure we are hitting our team and company targets
• Actively managing account health across our customers, and guiding the team in creating customer advocates
• Providing thought leadership and acting as a trusted advisor to our customers by building executive level relationships with them
• Being accountable for the long‑term success of the customer portfolio, finding efficient and creative ways to manage customers and deliver positive impact
• Working cross‑functionally to develop, plan and implement new strategies that enable rapid growth
• Partnering closely with Product, Engineering, Design and Marketing colleagues to help shape our product direction on behalf of customers
• Developing and reporting quarterly performance metrics for the team

Who You Are

3+ years of experience leading a customer facing team.

13+ years of experience developing and launching Customer Success programs at scale, preferably within a consumer tech organization

Leverage principles of organizational leadership while creating and managing high performing teams

Have built successful relationships with customers throughout your career

Lead effectively in a highly dynamic and fast-paced environment

Experience in the fraud and AML environment

Exceptional organizational, operational and analytical skills

Proactive, clear, and compelling in your written and oral communication

Passionate and enthusiastic about helping people!

Based in Singapore, or have plans to relocate to Singapore at your own expense

What we offer

• Robust health insurance offering for you and your family
• 20 weeks of parental leave
• 15 days PTO annually plus national and company holidays