Team Lead ( Contact Centre / Call Centre ) UP 4.5K #HYT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Contact Centre Supervisor to lead a team of agents. The ideal candidate should possess a diploma and have over 2 years of experience in customer service or contact centre operations. Responsibilities include supervising operations, coaching staff, and ensuring service quality. This role is on a 2-year contract with a monthly salary ranging from $4,200 to $4,500.

Qualifications

• Diploma with supervisory experience in a contact centre.
• 2+ years’ experience in customer service or contact centre operations.

Responsibilities

• Supervise a team of Contact Centre Agents to achieve service KPIs.
• Monitor daily operations, ensure quality and compliance with protocols.
• Handle escalated cases and complex customer enquiries.
• Conduct coaching, training and performance evaluations.
• Manage manpower planning, rostering and attendance.
• Prepare reports and liaise with internal stakeholders for service improvements.

Skills

Supervisory experience

Customer service

Performance evaluation

Education

Diploma

Job description

Employment Type: 2-Year Contract

Salary Range: $4,200 – $4,500 per month

Working Hours:

• 8:30 am – 6:00 pm (Mon–Fri)
• Occasional evening shift 2:30 pm – 11:30 pm (≈ 5 days per month if required)

Job Scope

• Supervise a team of Contact Centre Agents to achieve service KPIs.
• Monitor daily operations, ensure quality and compliance with protocols.
• Handle escalated cases and complex customer enquiries.
• Conduct coaching, training and performance evaluations.
• Manage manpower planning, rostering and attendance.
• Prepare reports and liaise with internal stakeholders for service improvements.

Requirements

• Diploma with supervisory experience in a contact centre.
• 2+ years’ experience in customer service or contact centre operations.

All qualified applicants, please click "APPLY NOW"

Or you may send in your resume to:

Whatsapp: https://wa.me/[phone]

Email: [e-mail]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599