Team Lead, Contact Centre (1-year contract) | Leads Generation | AI tools

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics leader in Singapore seeks a professional to manage project planning and workflow optimization while leading a team. The ideal candidate possesses strong marketing management experience, effective communication skills, and proficiency with SalesForce CRM. This role involves data management, performance analysis, and continuous improvement of lead generation processes. Join a dynamic team focused on achieving strategic goals.

Qualifications

• Experience in marketing and people management.
• Ability to motivate the team and delegate tasks based on strengths.
• Effective communication with various stakeholders.
• Prioritise tasks to meet milestones and deadlines.
• Analyze data for informed decision-making.

Responsibilities

• Finalise the lead generation workflow and define responsibilities.
• Manage onboarding for new team members.
• Oversee dashboard development for lead generation.
• Develop customized pitch materials for stakeholders.
• Continuously iterate processes to align with organizational goals.

Skills

Team leadership

Communication skills

Data analysis

Marketing experience

Problem-solving skills

Tools

SalesForce

AWS Connect

AI tools

Job description

Responsibilities

Project Planning & Workflow Management

• Finalise the lead generation workflow, defining roles, responsibilities and timelines

• Refine project dates and milestones, focusing on key performance periods

• Continuously assess and improve lead generation processes based on feedback

Team Leadership & Development

• Manage onboarding for new team members, ensuring access and training

• Delegate tasks effectively to balance workload and enhance contributions

• Monitor performance, provide feedback for improvement, and identify skill gaps to implement training opportunities

Data Management & Analysis

• Oversee dashboard development and SalesForce configuration for effective lead generation data capture and analysis

• Analyse data for trends, generate reports for stakeholders, and ensure accuracy and compliance with privacy regulations

Communication & Collaboration

• Develop customized pitch materials and collaborate with departments for consistent messaging and compliance documentation

• Keep stakeholders informed about project progress and challenges

Continuous Improvement & Strategic Alignment

• Add post-course analysis to monitor user journey and identify improvements

• Continuously iterate lead generation processes and align initiatives with organization goals

Requirements

• Experience in marketing and people management

• Ability to motivate the team to achieve project goals, delegate tasks based on strengths

• Possess effective communication with various stakeholders

• Ability to prioritise tasks to meet milestones, manage time to ensure deadlines are met

• Ability to analyse data for informed decision-making, creating insightful performance reports

• Familiar with SalesForce CRM, AWS Connect and AI tools

• Understand lead generation strategies and best practices, SME’s challenges and awareness of the workforce development landscape

• Ability to adapt to changing project requirements, possess good problem-solving skills and having initiative for improvements