Team Lead, Contact Centre (1-year contract)

DHL Germany; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a professional with experience in marketing and people management. The role involves project planning, team leadership, and data analysis to enhance lead generation efforts. Candidates should possess effective communication skills and be skilled in using SalesForce CRM and other tools. This position emphasizes diversity and inclusion within the workplace.

Qualifications

• Ability to motivate the team to achieve project goals.
• Possess effective communication with various stakeholders.
• Ability to analyse data for informed decision-making.

Responsibilities

• Finalise the lead generation workflow and define roles.
• Manage onboarding for new team members.
• Oversee dashboard development for effective data capture.
• Develop customized pitch materials and collaborate with departments.

Skills

Experience in marketing

People management

Effective communication

Data analysis

Project management

Tools

SalesForce CRM

AWS Connect

AI tools

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

Project Planning & Workflow Management

• Finalise the lead generation workflow, defining roles, responsibilities and timelines
• Refine project dates and milestones, focusing on key performance periods
• Continuously assess and improve lead generation processes based on feedback

Team Leadership & Development

• Manage onboarding for new team members, ensuring access and training
• Delegate tasks effectively to balance workload and enhance contributions
• Monitor performance, provide feedback for improvement, and identify skill gaps to implement training opportunities

Data Management & Analysis

• Oversee dashboard development and SalesForce configuration for effective lead generation data capture and analysis
• Analyse data for trends, generate reports for stakeholders, and ensure accuracy and compliance with privacy regulations

Communication & Collaboration

• Develop customized pitch materials and collaborate with departments for consistent messaging and compliance documentation
• Keep stakeholders informed about project progress and challenges

Continuous Improvement & Strategic Alignment

• Add post-course analysis to monitor user journey and identify improvements
• Continuously iterate lead generation processes and align initiatives with organization goals

Requirements

• Experience in marketing and people management
• Ability to motivate the team to achieve project goals, delegate tasks based on strengths
• Possess effective communication with various stakeholders
• Ability to prioritise tasks to meet milestones, manage time to ensure deadlines are met
• Ability to analyse data for informed decision-making, creating insightful performance reports
• Familiar with SalesForce CRM, AWS Connect and AI tools
• Understand lead generation strategies and best practices, SME’s challenges and awareness of the workforce development landscape
• Ability to adapt to changing project requirements, possess good problem-solving skills and having initiative for improvements

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.