Team Lead, CDD Risk & Onboarding

Xapply; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Adyen is seeking a Team Lead for CDD Risk, Onboarding in Singapore. You will manage a global, high-performing team focused on onboarding risk assessments for merchants while ensuring strict regulatory compliance.

This leadership role requires deep AML/KYC knowledge and hands-on SME capabilities. You will drive process improvements, coach staff, and collaborate with Compliance, Product, Sales, and Account Management to optimize onboarding operations.

Qualifications

• 5+ years of direct people management in CDD, KYC, or EDD operations or equivalent Second Line Risk or Compliance role.
• Solid working knowledge of AML, CDD, EDD, KYC, PCI, Card Scheme rules, and internal controls framework.
• Highly organized and detail-oriented with ability to manage multiple operational tracks.
• Passionate about talent development, coaching and growing team members across levels.
• Hands-on leader able to review complex risk cases directly and act as SME.
• Strong cross-functional collaboration to streamline merchant onboarding processes.
• Proactive ownership mindset with track record of driving process improvements.
• Self-starter in fast-paced environments with strong stakeholder management.
• Excellent written and verbal communication skills in English; additional Asian languages are a plus.

Responsibilities

• Lead and develop a team responsible for onboarding and conducting risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.
• Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.
• Manage individual and team performance through 1:1s, coaching, and performance reviews, supporting continuous development and accountability.
• Drive a performance culture focused on quality and customer experience while balancing regulatory and commercial needs.
• Identify skill gaps and create structured development plans to support growth and team scalability.
• Lead process improvement initiatives, and collaborate with Compliance, Product, Sales, and Account Management to improve ways of working.
• Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience.
• Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances.
• Foster a motivated, engaged, and safe team environment, encouraging ownership and continuous improvement.

Skills

People management

AML/KYC knowledge

Cross-functional collaboration

Analytical skills

Communication (English)

Job description

Adyen is seeking a Team Lead for CDD Risk, Onboarding in Singapore. You will manage a global, high-performing team focused on onboarding risk assessments for merchants while ensuring strict regulatory compliance.

This leadership role requires deep AML/KYC knowledge and hands-on SME capabilities. You will drive process improvements, coach staff, and collaborate with Compliance, Product, Sales, and Account Management to optimize onboarding operations.