Team Lead, Account Specialists — Growth & Retention

Wise; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global technology firm in Singapore seeks a Team Lead for the Account Specialists Team to enhance customer relationships and drive business growth. The ideal candidate will lead and develop a team, focusing on customer retention and upselling opportunities while ensuring an exceptional customer experience. Applicants should have proven leadership experience, a customer-centric mindset, and strong problem-solving skills.

Qualifications

• Proven experience in a team leadership or senior customer success role.
• Strong focus on customer satisfaction.
• Excellent problem-solving skills.
• Outstanding communication skills.
• Great attention to detail and understanding of KYC principles.
• Ability to thrive in a fast-paced environment.
• Strong analytical and critical thinking skills.
• Knowledge of payment systems and industry trends.

Responsibilities

• Lead, mentor, and coach a team of Account Specialists.
• Analyse team performance data for improvements.
• Oversee strategies to enhance customer retention.
• Develop strategies for proactive account management.
• Facilitate collaboration with internal teams.

Skills

Leadership Experience

Customer-Centric Mindset

Strategic Problem-Solving

Exceptional Communication

Attention to Detail

Dynamic Adaptability

Analytical & Critical Thinking

Industry Knowledge

Tools

Google Sheets

Salesforce

Zendesk

Looker

Job description

A global technology firm in Singapore seeks a Team Lead for the Account Specialists Team to enhance customer relationships and drive business growth. The ideal candidate will lead and develop a team, focusing on customer retention and upselling opportunities while ensuring an exceptional customer experience. Applicants should have proven leadership experience, a customer-centric mindset, and strong problem-solving skills.