TCM Clinic Receptionist 中医前台助理

RI AN TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading clinic in Singapore is seeking a customer service representative to handle walk-ins and manage appointments. The ideal candidate should have experience in customer service and be bilingual in English and Mandarin. You'll provide high-quality service and maintain clinic supplies. Training will be provided, and opportunities for career advancement exist.

Benefits

Attractive salary scheme

Additional commission scheme

Career progression opportunities

Qualifications

• Prior working experience in reception or sales preferred.
• Bilingual in English and Mandarin for effective communication.
• Willingness to learn and a positive attitude.

Responsibilities

• Handle customer walk-ins, appointment bookings, and enquiries.
• Manage customer registration, billing, and payments.
• Provide high-quality customer service to maximise sales opportunities.

Skills

Customer service experience

Bilingual in English and Mandarin

Basic computer knowledge

Job description

Roles & Responsibilities

• Handle customer walk-ins, appointment bookings, enquiries, and follow-ups via phone, WhatsApp and in person
• Manage and provide solutions to customer’s enquiry and feedback
• Manage customer registration, billing and payments
• Ensure proper documentation and filing system
• Provide high-quality customer experience and customer service to maximise sales opportunities
• Ensure excellent follow-up regarding customer’s treatment plan and purchase on relevant services/product
• Maintain and replenish clinic supplies and herbal inventory

Requirements

• Prior working experience in reception, customer service or sales will be preferred
• On-job training will be provided
• Basic computer knowledge skills
• Bilingual in English and Mandarin (able to communicate with customers and recommend suitable treatments in both languages)
• Willingness to learn and positive attitude

Benefits

• Attractive salary scheme
• Additional commission scheme
• Career progression & development opportunities

Apply now via this posting or send your CV to [e-mail]