T&T Senior Analyst - ETP aaS/Operate (SAP FICO) - MY

Deloitte PLT; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an experienced individual for an AMS support role focusing on SAP FICO. You will troubleshoot production incidents, lead discussions on solution design, and coach team members. Ideal candidates should have 1-3 years of relevant experience, strong communication skills, and proficiency in English, with knowledge of additional languages being a plus. This role may require travel and work during clients’ business hours.

Qualifications

• 1 - 3 years’ experience in SAP FICO as a lead/member.
• Knowledge of integration with related modules and testing scenarios.
• Experience with cloud or on-premise solutions.

Responsibilities

• Provide level 2 and 3 AMS support for production issues.
• Identify problems and deliver permanent solutions.
• Coach team members and support business development.

Skills

SAP FICO

Problem management

Team leadership

Communication skills

Agile methodologies

Technical debugging

Tools

SAP

Job description

Overview

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Location: Kuala Lumpur, MY; Penang, MY

Your role

In this role, you may be assigned as Level 2 AMS support or Level 3 AMS support between the Business/Client IT Team, partnering systems, and the Application Managed Services (AMS) team.

• Render 2nd level or 3rd level AMS support for escalated issues by performing in-depth, production incident troubleshooting (medium to complex), resolving production incidents, and monitoring fixes to ensure correct resolution in accordance with the contract SLA.
• Identify and perform problem management to reduce recurring issues/incidents. Present root cause analysis to stakeholders and deliver permanent fixes within agreed timeframes and with quality.
• Lead discussions on high-level solution design for medium to complex enhancements, perform effort estimations, and ensure end-to-end solutioning to build, test, and deliver enhancements within the agreed timeframe and quality.
• Maintain documentation according to firm standards, best practices, and standard operating procedures.
• Fully comply with and adhere to standard AMS processes and procedures, and client IT policies that apply.
• Actively participate in Continuous Improvement initiatives to improve current processes.

• May be part of a project team to implement applications. Support project teams in delivering solution applications and developing work products addressing client business needs and strategic goals.
• Support project teams in developing presentation materials or documentation and coordinating client communications.

• Work with diverse and talented project team members to solve problems, improve performance, and generate value for clients across all industries.
• Uphold the firm’s standards and ethos in interactions with teammates and clients.
• Lead and/or coach Analyst and Consultant level team members.
• Support business development by contributing to the preparation of proposals, presentations, and publications.

Your role as a leader

• Demonstrate a strong commitment to personal learning and development.
• Understand how daily work contributes to team and business priorities.
• Demonstrate accountability in keeping personal performance on track.
• Develop effective communications and relationship-building skills with stakeholders, clients, and team.
• Demonstrate appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and awareness of strengths, differences, and personal impact.
• Develop an understanding of Deloitte and offer a fresh perspective.

Requirements

• Have at least 1 - 3 years’ experience working with SAP FICO as a support team lead/member, or implementation team lead/member of the application.
• Good knowledge of integration to other related modules/sub-modules to understand end-to-end business processes and work independently to derive test data/scenarios and perform testing.
• Any experience with basic technical debugging is an added advantage.
• Experience delivering solutions on cloud or on-premise platforms.
• Experience working with traditional waterfall and/or Agile delivery approaches.
• Certifications in applicable applications and/or ITIL or Project Management (e.g., PMP, PRINCE2 or Agile) are an added advantage.
• Good command of English. Ability to speak and/or write in other languages is an added advantage (e.g., Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese).
• Pro-active, resourceful, able to rally team members to deliver tasks on time.
• Willing to work based on clients’ business days and office hours, and on rotation to support critical or high-priority requests after hours.
• Ability to travel if required to be placed at client sites for projects.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer employment opportunities or request money or personal information. Apply for roles via this official Deloitte website.

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Requisition ID: 110725

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