T&T Manager - Operations, Industries, & Domain Solutions - Financial Services (PMO) - MY

Deloitte PLT; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A major consultancy firm based in Singapore is seeking a T&T Manager for its Financial Services division. The ideal candidate will have strong experience in PMO roles and a robust understanding of the Southeast Asia market. Responsibilities include business strategy development, report management, and facilitating client workshops. The role requires at least 6-8 years in consulting or financial services and a bachelor's degree in a relevant discipline. Join a team committed to creating a positive impact and fostering respect and inclusion.

Qualifications

• 6-8 years of experience in Consulting or Financial Services.
• Experience in PMO or Project Governance roles.
• Detail-oriented and skilled in managing reporting for senior stakeholders.

Responsibilities

• Identify client’s business requirements and opportunities for efficiencies.
• Conduct research and develop pitch proposals.
• Facilitate client workshops and deliver high-quality results.

Skills

Consulting experience

Project Governance

Knowledge of Southeast Asia market

Proficient in project tracking

Education

Tertiary qualification in business, actuarial, finance or technology

MBA program or equivalent

Tools

JIRA

Clarity

Job description

T&T Manager - Operations, Industries, & Domain Solutions - Financial Services (PMO) - MY

Service Line / Portfolios: Engineering, AI & Data

Location: Kuala Lumpur, MY

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best‑in‑class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• Front office / sales and service transformation
• Omni‑channel customer journey and experience design
• Digital enablement and platform implementation
• You will support Deloitte and client’s business growth by:
• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on‑the‑ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Using tech, human‑centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high‑performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self‑belief.
• Deliver superior value and high‑quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Tertiary qualification in a business, actuarial, finance or technology discipline.
• Currently enrolled in an MBA program or have obtained the qualification with a well‑ranked institution.
• Minimum 6‑8 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking Institutions.
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions.
• Prior experience in PMO or Project Governance roles within Financial Services or FinTech environments.
• Proficient in project tracking, RAID management, status reporting, and financial tracking.
• Familiar with delivery governance frameworks and tools (JIRA, Clarity, or equivalent).
• Detail‑oriented, structured, and experienced in managing reporting requirements for senior stakeholders.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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Requisition ID: 111554

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.